Verified Job
Hardware / Network Engineer
Senior Network Technician- job post Real Time Networks Inc
Hardware / Network Engineer
#804042
Remote / WFH
Real Time Networks Inc
Job Description
Full job description
Senior Network Technician
About the job
Employment Type: Permanent, Full-time (5 days per week)
Location: Milton, Ontario; field travel across Canada and the United States
Travel Requirement: 50%–75% of the time
Anticipated Start Date: As soon as possible
Existing Vacancy: Yes
Salary Range: $80,000–$120,000 per year
About Real Time Networks
Are you an experienced network professional looking to bring your skills into the field and make a direct impact on customer outcomes?
Real Time Networks is a technology company specializing in smart asset management, including AssetTracer intelligent locker systems and KeyTracer key management solutions. Our products deliver enhanced security, real-time accountability, and operational efficiency for customers across multiple industries, including law enforcement, hospitality, manufacturing and enterprise organizations.
The opportunity
Reporting to the Chief Customer Officer, the Senior Network Technician is a pivotal technical role within the Real Time Networks delivery and support organization. As a senior technical presence in the field, this role bridges advanced networking expertise with hands-on hardware installation and customer-facing service — ensuring that Real Time Networks solutions are deployed, configured, and supported to the highest technical standard.
Based in Milton, Ontario and travelling across the GTA and throughout North America 50%–75% of the time, the Senior Network Technician leads complex onsite installations, network configurations, and system assemblies while providing senior-level Tier 2 and Tier 3 technical support. Onsite, this person represents Real Time Networks to key customer stakeholders — building trust with technical and operational decision-makers, guiding them through installation, go-live, and adoption. Every engagement is an opportunity to reinforce Real Time Networks’ reputation for technical excellence, quality, and customer care.
Responsibilities:
Network Configuration & Infrastructure
Plan, configure, and deploy network infrastructure to support Real Time Networks hardware and software solutions, including LAN/WAN, VPN, VLANs, DNS, DHCP, and firewall configurations.
Troubleshoot and resolve network connectivity issues at customer sites, including TCP/IP, SSL certificate management, and integration with enterprise security protocols.
Assess site network readiness prior to installation; identify gaps and work with the customer’s IT team to resolve infrastructure dependencies before go-live.
Maintain awareness of cybersecurity best practices, authentication protocols, and encryption standards relevant to networked hardware deployments.
Hardware Installation, Assembly & Configuration
Lead the physical installation, mounting, assembly, and commissioning of Real Time Networks hardware at customer sites across Canada and the United States.
Install, configure, and test Real Time Networks software solutions onsite or remotely, including SSL, SSO, API integrations, cloud-hosted solutions, and customer-specific parameters.
Reconfigure or upgrade existing customer systems with minimal disruption; test thoroughly against project scope and success criteria before declaring go-live readiness.
Troubleshoot and resolve hardware and software issues onsite or remotely, including hardware repairs and replacements.
Tier 2 / Tier 3 Technical Support
Provide advanced Tier 2 and Tier 3 technical support between installations, diagnosing and resolving complex hardware, software, and network issues efficiently and professi
Senior Network Technician
About the job
Employment Type: Permanent, Full-time (5 days per week)
Location: Milton, Ontario; field travel across Canada and the United States
Travel Requirement: 50%–75% of the time
Anticipated Start Date: As soon as possible
Existing Vacancy: Yes
Salary Range: $80,000–$120,000 per year
About Real Time Networks
Are you an experienced network professional looking to bring your skills into the field and make a direct impact on customer outcomes?
Real Time Networks is a technology company specializing in smart asset management, including AssetTracer intelligent locker systems and KeyTracer key management solutions. Our products deliver enhanced security, real-time accountability, and operational efficiency for customers across multiple industries, including law enforcement, hospitality, manufacturing and enterprise organizations.
The opportunity
Reporting to the Chief Customer Officer, the Senior Network Technician is a pivotal technical role within the Real Time Networks delivery and support organization. As a senior technical presence in the field, this role bridges advanced networking expertise with hands-on hardware installation and customer-facing service — ensuring that Real Time Networks solutions are deployed, configured, and supported to the highest technical standard.
Based in Milton, Ontario and travelling across the GTA and throughout North America 50%–75% of the time, the Senior Network Technician leads complex onsite installations, network configurations, and system assemblies while providing senior-level Tier 2 and Tier 3 technical support. Onsite, this person represents Real Time Networks to key customer stakeholders — building trust with technical and operational decision-makers, guiding them through installation, go-live, and adoption. Every engagement is an opportunity to reinforce Real Time Networks’ reputation for technical excellence, quality, and customer care.
Responsibilities:
Network Configuration & Infrastructure
Plan, configure, and deploy network infrastructure to support Real Time Networks hardware and software solutions, including LAN/WAN, VPN, VLANs, DNS, DHCP, and firewall configurations.
Troubleshoot and resolve network connectivity issues at customer sites, including TCP/IP, SSL certificate management, and integration with enterprise security protocols.
Assess site network readiness prior to installation; identify gaps and work with the customer’s IT team to resolve infrastructure dependencies before go-live.
Maintain awareness of cybersecurity best practices, authentication protocols, and encryption standards relevant to networked hardware deployments.
Hardware Installation, Assembly & Configuration
Lead the physical installation, mounting, assembly, and commissioning of Real Time Networks hardware at customer sites across Canada and the United States.
Install, configure, and test Real Time Networks software solutions onsite or remotely, including SSL, SSO, API integrations, cloud-hosted solutions, and customer-specific parameters.
Reconfigure or upgrade existing customer systems with minimal disruption; test thoroughly against project scope and success criteria before declaring go-live readiness.
Troubleshoot and resolve hardware and software issues onsite or remotely, including hardware repairs and replacements.
Tier 2 / Tier 3 Technical Support
Provide advanced Tier 2 and Tier 3 technical support between installations, diagnosing and resolving complex hardware, software, and network issues efficiently and professi
