Senior MS Engineer Linux

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT
• Carry out the advance level of troubleshooting on Linux OS and applications
• Responsible for guiding L1 resources technically
• Work in a 24 X 7 Environment (NOC).
• Extend technical support the Clients over email and phone.
• Good communication written and verbal.
• Responsible for the uptime of the various client projects being managed / monitored.
• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
• Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
• Shift report generation on daily issues handled / escalated in the form of Daily reports.
• Work on the change request and new Installations
• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
• Monitoring & Management of Backup Application
• Support Mail applications
• Ensure earlier resolution to the issues to meet SLA
• Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.