Senior Loan Servicing Representative

Responsibilities include but not limited to the below. Letter of Credit team is responsible for supporting all Letter of Credit related transactions booked on Lucas and Choice SORs. Review incoming letters of credit, ensuring accuracy and adherence to established guidelines. Verify the authenticity and completeness of letter of credit documents and related information. Review and prepare documents for new issuances and amendments, process Import LC discrepancy notices, perform reconciliations Manage the end-to-end client onboarding process on the Lucas or system of records (SOR), ensuring compliance with established procedures and regulatory requirements Support performance of less experienced Loan Servicing staff and overall effectiveness of team Provide lending support service in operations, documentation, and customer service to Credit teams Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area Perform administrative, transactional, operational, or customer support tasks Resolve complex client problems and inquiries Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations Provide subject matter expertise and interpretation of procedures to less experienced staff Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers Participate in regional or team meetings, and provide guidance and training to less experienced individuals Assure compliance with contractual obligations regarding reporting and other aspects Ability to process the request within established deadlines as per the procedures and without errors Flexibility towards contributing on different processes & assignments Collaborate effectively with various teams as required and be an active participant Required Qualifications: Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience,