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Branch Operations Manager - Bangalore - Interview on 13th Aug'26
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Hdfc Bank
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Branch Operations Manager - Bangalore - Interview on 13th Aug'26
Hdfc Bank
3.8
(54.9K Reviews)
Prefers women candidates, women returning to work
100+ applicants
Posted 1 week ago
Job DetailsAbout CompanyReviewsSalaries
Job highlights
10+ years experience in Branch Banking Operations with knowledge of banking products, regulatory compliance, and digitization
Monitor and supervise branch operations, ensure error-free processes, manage customer service and complaints, lead CRM lead management, ensure audit compliance, promote digital transactions, and oversee branch administration
3 - 8 Years
2 Vacancies
₹ 5-9 Lacs P.A
Bengaluru(Kanakpura Road)
Must have key skills
Teller
Other key skills
Branch Operations,
Cash Handling,
Teller Operations
Job description
What you’ll do
Greeting from HDFC Bank!!
We have urgent opportunity of Branch Operations Manager based across Bangalore
Job Location : Kanakpura Road
Note: Candidates having 10+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months
Please apply on below link before attending interview
https://h.ripplehire.com/s/f3dj
Interview Venue : HDFC Bank, No 10 Konankunte Cross, Yelechenahalli, JC Industrial Area, Near Kanakpura Road, Bengaluru Karnataka 560062
Date: 13th August 2026 (Thursday)
Time 10:00 AM to 02:00 PM
Job Name Branch Operations Manager– Retail Branch Banking
Job Title :(Job Name) – Branch Operations Manager
Business Unit (PA) :Retail Branch Banking
Team : (Sub team in the PA) Retail Branch Banking
Reports to (job) : Branch Manager
Job Fn: Sales / Operation
Job Purpose
To monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch.
To ensure error free operations at branch.
Maintain lobby and ensure all customers are attended.
Lead management, all the leads entered in CRM and the same has attended properly.
To ensure the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products
Job Responsibilities(JR) : 6 – 8 Areas
Actionable (4-6)
Customer Services
Lobby Management at branch
Ensure quality customer services are provided at branch
Handling Customer Complaints
Manage irate customers if required or escalated
Recording complaints as per the specified process
Resolving all complaints received (self, branch, other units) within the stipulated TAT’s
Monitor all complaints received and ensure that staff are closing it within TAT
Monitoring Welcome desk for overcrowding
Branch Operations
Reviewing E call back report
Review of ST 044 report
Review of CH 106 Report Checking
Monitoring Key register / Password Handover and Takeover at branch
Monitoring of Tatkal kits issued at branch.
Monthly verification of gold packets for Gold Loan.
Approval for processing of Funds Transfer / issuance of Cash Withdrawal Slip in absence of cheque
Monitoring Sign in / Sign out report on daily basis
Surprise verification of Bulk Stock held at branch / Deliverables held at branch
Fortnightly surprise verification of branch ATMs.
Monitoring utility bill payments for the branch.
Monitor and update 1 Core transaction in portal.
Tallying and monitoring of suspense account at branch on daily basis
Monitoring activation of dormant account for branch as per process.
Monitoring account closures
Monitoring Stop payments and Hotlisting reports
Monitoring dummy accounts of branch
Monitoring of pending register and instructions at branch.
Sending monthly reports to Zonal office
Monitoring Blocked accounts at branch
Monitoring activation of dormant account
Monthly Locker reconciliation basis BA 126 report
Maintaining the branch Locker Key
Confirming the cash deposit stamp to be used by the branch teller on daily basis
Approval for all retrievals / sending documents to records management vendor.
Promoting all direct banking channels and ensuring that the customer is utilizing the same
Maintain the Circular File of the Branch- Downloading of circulars to all staff
ATM upkeep/ maintenance – ensure as per HDFC standards
Daily Reports / checking & ensure proper filing done
All reporting is done on time to the cluster coordinator.- BOM to be responsible
Ensure smooth functioning of all teller counters
Ensure that printers/ faxes/Xerox machine / note counting machine – fix accountability for each
To ensure all mandatory posters are displayed at all times.
Review of all mandatory reports at branch
Checking of Account opening forms at branch
Monitoring of late sitting and Batch closure as per banks time lines. Monitoring LTR & Welcome calling Review Report in place on daily basis
Effective migration of portfolio customers from physical mode to Digital Platform.
Ensure all legal and regulatory letters responded on time.
Surprise verification of all operational area
To ensure migration of physical transactions both financial and non financial to digital
To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments
Follow up with customers for compliance of Regulatory requirements
Form 60/61
FATCA / CRS
Re-Kyc documents.
Branch Efficiency
Monitoring Hygiene parameters for the branch
SA/CAActivation
SA/CA Depletion
AOF FTNR
FTNR of Customer instructions
Demat FTNR
Credit Card Activation
Demat Activation
Ensure Improvement in Band 1and 2 customers
Updation of UAS Alerts under BOM
.
Digitization
To ensure migration of physical transactions both financial and non-financial to digital
DAP Migration of Leads
Marketing Activities
Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual
Ensure that 5-S norms are adhered to for all workstation including self
Branch Administration including housekeeping, upkeep, etc
Educational Qualifications
Key Skills
Graduation:
Post-Graduation:
Certifications:
AMFI Certification(Optional)
IRDA Certification((Optional)
NCFM Certification (Optional)
CAIIB (Optional)
Internal Certification (NR Modules)
Sales and Influencing Skills
Banking Product & Process Knowledge
NRI Product and Regulatory Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.
Experience Required
Minimum experience in years – 5yr
Exposure to banking preferable
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
Customers
Branch Banking Team
Operations
Product Teams
Insurance CAM
MF Fund houses personnel
Third Party Product
Operations
Note: Candidates having 10+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months
Please apply on below link before attending interview
https://h.ripplehire.com/s/f3dj
Interview Venue : HDFC Bank, No 10 Konankunte Cross, Yelechenahalli, JC Industrial Area, Near Kanakpura Road, Bengaluru Karnataka 560062
Date: 13th August 2026 (Thursday)
Time 10:00 AM to 02:00 PM
Warm Regards,
Abhai Srivastava
Recruitment Specialist - RBB South2
abhaikumar.srivastava@hdfc.bank.in
Industry type
Banking
Department
BFSI, Investments & Trading
Role
Branch Operations Manager
Role category
Banking Operations
Employment type
Full Time, Permanent
Education
Any Graduate
Install app
Company logo
Branch Operations Manager - Bangalore - Interview on 13th Aug'26
Hdfc Bank
3.8
(54.9K Reviews)
Prefers women candidates, women returning to work
100+ applicants
Posted 1 week ago
Job DetailsAbout CompanyReviewsSalaries
Job highlights
10+ years experience in Branch Banking Operations with knowledge of banking products, regulatory compliance, and digitization
Monitor and supervise branch operations, ensure error-free processes, manage customer service and complaints, lead CRM lead management, ensure audit compliance, promote digital transactions, and oversee branch administration
3 - 8 Years
2 Vacancies
₹ 5-9 Lacs P.A
Bengaluru(Kanakpura Road)
Must have key skills
Teller
Other key skills
Branch Operations,
Cash Handling,
Teller Operations
Job description
What you’ll do
Greeting from HDFC Bank!!
We have urgent opportunity of Branch Operations Manager based across Bangalore
Job Location : Kanakpura Road
Note: Candidates having 10+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months
Please apply on below link before attending interview
https://h.ripplehire.com/s/f3dj
Interview Venue : HDFC Bank, No 10 Konankunte Cross, Yelechenahalli, JC Industrial Area, Near Kanakpura Road, Bengaluru Karnataka 560062
Date: 13th August 2026 (Thursday)
Time 10:00 AM to 02:00 PM
Job Name Branch Operations Manager– Retail Branch Banking
Job Title :(Job Name) – Branch Operations Manager
Business Unit (PA) :Retail Branch Banking
Team : (Sub team in the PA) Retail Branch Banking
Reports to (job) : Branch Manager
Job Fn: Sales / Operation
Job Purpose
To monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch.
To ensure error free operations at branch.
Maintain lobby and ensure all customers are attended.
Lead management, all the leads entered in CRM and the same has attended properly.
To ensure the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products
Job Responsibilities(JR) : 6 – 8 Areas
Actionable (4-6)
Customer Services
Lobby Management at branch
Ensure quality customer services are provided at branch
Handling Customer Complaints
Manage irate customers if required or escalated
Recording complaints as per the specified process
Resolving all complaints received (self, branch, other units) within the stipulated TAT’s
Monitor all complaints received and ensure that staff are closing it within TAT
Monitoring Welcome desk for overcrowding
Branch Operations
Reviewing E call back report
Review of ST 044 report
Review of CH 106 Report Checking
Monitoring Key register / Password Handover and Takeover at branch
Monitoring of Tatkal kits issued at branch.
Monthly verification of gold packets for Gold Loan.
Approval for processing of Funds Transfer / issuance of Cash Withdrawal Slip in absence of cheque
Monitoring Sign in / Sign out report on daily basis
Surprise verification of Bulk Stock held at branch / Deliverables held at branch
Fortnightly surprise verification of branch ATMs.
Monitoring utility bill payments for the branch.
Monitor and update 1 Core transaction in portal.
Tallying and monitoring of suspense account at branch on daily basis
Monitoring activation of dormant account for branch as per process.
Monitoring account closures
Monitoring Stop payments and Hotlisting reports
Monitoring dummy accounts of branch
Monitoring of pending register and instructions at branch.
Sending monthly reports to Zonal office
Monitoring Blocked accounts at branch
Monitoring activation of dormant account
Monthly Locker reconciliation basis BA 126 report
Maintaining the branch Locker Key
Confirming the cash deposit stamp to be used by the branch teller on daily basis
Approval for all retrievals / sending documents to records management vendor.
Promoting all direct banking channels and ensuring that the customer is utilizing the same
Maintain the Circular File of the Branch- Downloading of circulars to all staff
ATM upkeep/ maintenance – ensure as per HDFC standards
Daily Reports / checking & ensure proper filing done
All reporting is done on time to the cluster coordinator.- BOM to be responsible
Ensure smooth functioning of all teller counters
Ensure that printers/ faxes/Xerox machine / note counting machine – fix accountability for each
To ensure all mandatory posters are displayed at all times.
Review of all mandatory reports at branch
Checking of Account opening forms at branch
Monitoring of late sitting and Batch closure as per banks time lines. Monitoring LTR & Welcome calling Review Report in place on daily basis
Effective migration of portfolio customers from physical mode to Digital Platform.
Ensure all legal and regulatory letters responded on time.
Surprise verification of all operational area
To ensure migration of physical transactions both financial and non financial to digital
To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments
Follow up with customers for compliance of Regulatory requirements
Form 60/61
FATCA / CRS
Re-Kyc documents.
Branch Efficiency
Monitoring Hygiene parameters for the branch
SA/CAActivation
SA/CA Depletion
AOF FTNR
FTNR of Customer instructions
Demat FTNR
Credit Card Activation
Demat Activation
Ensure Improvement in Band 1and 2 customers
Updation of UAS Alerts under BOM
.
Digitization
To ensure migration of physical transactions both financial and non-financial to digital
DAP Migration of Leads
Marketing Activities
Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual
Ensure that 5-S norms are adhered to for all workstation including self
Branch Administration including housekeeping, upkeep, etc
Educational Qualifications
Key Skills
Graduation:
Post-Graduation:
Certifications:
AMFI Certification(Optional)
IRDA Certification((Optional)
NCFM Certification (Optional)
CAIIB (Optional)
Internal Certification (NR Modules)
Sales and Influencing Skills
Banking Product & Process Knowledge
NRI Product and Regulatory Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.
Experience Required
Minimum experience in years – 5yr
Exposure to banking preferable
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
Customers
Branch Banking Team
Operations
Product Teams
Insurance CAM
MF Fund houses personnel
Third Party Product
Operations
Note: Candidates having 10+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months
Please apply on below link before attending interview
https://h.ripplehire.com/s/f3dj
Interview Venue : HDFC Bank, No 10 Konankunte Cross, Yelechenahalli, JC Industrial Area, Near Kanakpura Road, Bengaluru Karnataka 560062
Date: 13th August 2026 (Thursday)
Time 10:00 AM to 02:00 PM
Warm Regards,
Abhai Srivastava
Recruitment Specialist - RBB South2
abhaikumar.srivastava@hdfc.bank.in
Industry type
Banking
Department
BFSI, Investments & Trading
Role
Branch Operations Manager
Role category
Banking Operations
Employment type
Full Time, Permanent
Education
Any Graduate
