Senior Libraries and Council Services Assistant

Go out into the heart of a vibrant community to connect and foster lifelong learning
Help to shape engaging library programmes and events that promote literacy outcomes and opportunities
Deliver innovative initiatives to empower digital literacy and tech skills

He angitūtanga: The opportunity


Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus, and we are an extraordinary destination for the people of Auckland. Our Senior Library Council Service Assistants play a vital part within our library team ensuring that our libraries within the Local Board, provide a world-class customer experience that is second to none.


A fantastic opportunity has become available to join the Albert-Eden-Puketāpapa Local Board libraries as a Senior Libraries and Council Services Assistant – based at Mt. Albert Library. You will have a passion about making a difference in the library and have a strong, people-focused and empathy-driven work ethic.


You can inspire a love of literacy in every form through the delivery of digital support, engaging classes, community outreach, and literature-based programming. There’s something for everyone to grow and connect through reading and learning.


This is permanent part time 38-hour position (Sunday – Thursday). Mt. Albert library is a seven-day service flexibility to work across the seven days including a weekend day. This role also requires flexibility to work across the Local Board.



He kōrero mōu: About you


Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.


We are looking for someone who can demonstrate:


Leadership skills and ability to problem solve
A great sense of resilience and ability to navigate challenging situations
Working collaboratively with teams in the Local Board, sharing skills, knowledge and expertise
Capability, capacity and confidence to lead when required and be a senior on site
Provide exceptional customer service, including supporting customers to use a wide range of library and non-library resources, navigating literacy and social vulnerability issues
Experience working with people from diverse backgrounds
Keep up to date with current technology to support customers with access to resources in all formats
Flexibility and collaboration across all aspects of your mahi
Attention to detail and excellent organisational skills
Knowledge/understanding of Te Ao Māori and a willingness to learn

Ngā āhuatanga kei a mātou: What we offer


We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism.


You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.


Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.

Tono Mai: Apply Now! You can find the position description here

Salary: 65k (depending on skills and experience)


Applications close: 16th of June


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

 
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