Senior Leadership Liaison & Customer Service Lead (Bikaner)

WHACK Sports is looking for a sharp, reliable skilled to work closely with our senior management team — coordinating meetings, managing communications, and keeping key actions on track — while owning and running our customer service function.

This is primarily a leadership liaison role. You'll be the person senior managers rely on to stay organised and follow through, and you'll also take full ownership of customer service — running it day to day, not just stepping in when needed.

What you'll do

- Support senior leaders with diaries, meeting coordination, notes and briefing packs
- Sit in on leadership meetings, capture actions, and chase them through to completion
- Liaise between senior management and other teams — including coordination between our Indian and Australian offices
- Prepare simple performance and operational reports for leadership
- Own and run customer service, including chat and email queries, resolving issues efficiently and managing escalations
- Set the standard for how customer service is handled, and keep process guides and documentation current

What we're looking for

- Strong communication skills and confidence liaising with senior stakeholders
- Excellent organisation and attention to detail
- Ability to manage competing priorities and follow through independently
- Discretion and reliability when handling sensitive information
- Prior experience in an executive assistant, leadership support, or similar coordination role is highly regarded