Verified Job
IT / Software / Data Analyst
Senior IT Support Specialist / Solutions Engineer
IT / Software / Data Analyst
#717070
Remote / WFH
Equasys
Job Description
About Equasys
Equasys is a leading Managed Service Provider (MSP) based in Birchwood, Warrington. We provide comprehensive IT support, infrastructure management, cybersecurity, cloud solutions, networking, datacentre hosting, VoIP systems, and IT consultancy services to organisations throughout the Northwest.
Our clients span a wide range of industries, from legal and professional services to manufacturing, engineering, and digital businesses. Alongside our fully managed clients, we also act as an outsourced 3rd line support and consultancy partner for organisations with internal IT teams.
At Equasys, technical excellence is at the heart of everything we do. We invest heavily in our team, encourage innovation, and provide genuine opportunities for career development. Our engineers are trusted to take ownership, solve problems, and help shape the future of our services.
The Opportunity
We are looking for an experienced Senior IT Support Specialist / Solutions Engineer to join our growing technical team.
This is a senior technical position combining project delivery with advanced support and consultancy. The role is ideally suited to an experienced MSP engineer looking to take ownership of projects, work directly with clients, and become a key technical resource within a highly skilled team.
The role is split approximately:
60% Project Delivery
40% 3rd Line Support & Technical Escalations
You will be responsible for delivering infrastructure, cloud, cybersecurity, networking, and modern workplace projects from initial planning through to implementation and handover. Alongside project work, you will act as a senior escalation point for complex technical issues and provide expert guidance to both clients and colleagues.
Key Responsibilities
Project Delivery (60%)
You will take ownership of projects from initial scoping and design through to implementation and handover, including:
Microsoft 365 migrations and tenant deployments
Microsoft Intune deployments and device management projects
Windows Server migrations and upgrades
Active Directory and Entra ID projects
Virtualisation deployments using VMware and Hyper-V
Firewall replacements and network refresh projects
Cybersecurity solution deployments
Backup and disaster recovery implementations
VoIP and Unified Communications deployments
Technical documentation and project handovers
Supporting the development of new services and technical standards
3rd Line Support & Escalations (40%)
Act as the senior escalation point for complex technical incidents
Perform advanced troubleshooting across cloud, infrastructure, networking, and security platforms
Support clients with in-house IT teams requiring specialist expertise
Perform root cause analysis and implement permanent resolutions
Review and maintain technical documentation
Assist with mentoring and knowledge sharing across the service desk team
Ensure excellent communication and customer service throughout the support lifecycle
Essential Experience
Minimum 5 years' experience within an MSP environment
Minimum 3 years' experience in a 3rd Line Support, Infrastructure Engineering, or Technical Projects role
Proven experience delivering IT infrastructure and cloud projects
Strong customer-facing and communication skills
Full UK driving licence and access to a vehicle
What We Offer
£40,000 - £45,000 salary
Up to 25 days holiday plus bank holidays
Pension scheme
Paid training and certification support
Exposure to modern technologies and varied projects
Career progression opportunities
Mileage and travel expenses paid
Free parking
Supportive and highly skilled team environment
This role is office-based in Birchwood with regular travel to client sites across the Northwest.
No agencies please.
Pay: £40,000.00-£45,000.00 per year
Benefits:
Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay
Work Location: In person
Equasys is a leading Managed Service Provider (MSP) based in Birchwood, Warrington. We provide comprehensive IT support, infrastructure management, cybersecurity, cloud solutions, networking, datacentre hosting, VoIP systems, and IT consultancy services to organisations throughout the Northwest.
Our clients span a wide range of industries, from legal and professional services to manufacturing, engineering, and digital businesses. Alongside our fully managed clients, we also act as an outsourced 3rd line support and consultancy partner for organisations with internal IT teams.
At Equasys, technical excellence is at the heart of everything we do. We invest heavily in our team, encourage innovation, and provide genuine opportunities for career development. Our engineers are trusted to take ownership, solve problems, and help shape the future of our services.
The Opportunity
We are looking for an experienced Senior IT Support Specialist / Solutions Engineer to join our growing technical team.
This is a senior technical position combining project delivery with advanced support and consultancy. The role is ideally suited to an experienced MSP engineer looking to take ownership of projects, work directly with clients, and become a key technical resource within a highly skilled team.
The role is split approximately:
60% Project Delivery
40% 3rd Line Support & Technical Escalations
You will be responsible for delivering infrastructure, cloud, cybersecurity, networking, and modern workplace projects from initial planning through to implementation and handover. Alongside project work, you will act as a senior escalation point for complex technical issues and provide expert guidance to both clients and colleagues.
Key Responsibilities
Project Delivery (60%)
You will take ownership of projects from initial scoping and design through to implementation and handover, including:
Microsoft 365 migrations and tenant deployments
Microsoft Intune deployments and device management projects
Windows Server migrations and upgrades
Active Directory and Entra ID projects
Virtualisation deployments using VMware and Hyper-V
Firewall replacements and network refresh projects
Cybersecurity solution deployments
Backup and disaster recovery implementations
VoIP and Unified Communications deployments
Technical documentation and project handovers
Supporting the development of new services and technical standards
3rd Line Support & Escalations (40%)
Act as the senior escalation point for complex technical incidents
Perform advanced troubleshooting across cloud, infrastructure, networking, and security platforms
Support clients with in-house IT teams requiring specialist expertise
Perform root cause analysis and implement permanent resolutions
Review and maintain technical documentation
Assist with mentoring and knowledge sharing across the service desk team
Ensure excellent communication and customer service throughout the support lifecycle
Essential Experience
Minimum 5 years' experience within an MSP environment
Minimum 3 years' experience in a 3rd Line Support, Infrastructure Engineering, or Technical Projects role
Proven experience delivering IT infrastructure and cloud projects
Strong customer-facing and communication skills
Full UK driving licence and access to a vehicle
What We Offer
£40,000 - £45,000 salary
Up to 25 days holiday plus bank holidays
Pension scheme
Paid training and certification support
Exposure to modern technologies and varied projects
Career progression opportunities
Mileage and travel expenses paid
Free parking
Supportive and highly skilled team environment
This role is office-based in Birchwood with regular travel to client sites across the Northwest.
No agencies please.
Pay: £40,000.00-£45,000.00 per year
Benefits:
Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay
Work Location: In person
