Senior Ecommerce Marketplace Growth & Operations Manager

SufiBox is building a global ecommerce marketplace focused on authentic and halal Islamic products, connecting brands, manufacturers, distributors, publishers, artisans, and independent sellers with customers worldwide.

Our mission is to build a trusted, scalable, and technology-driven commerce ecosystem that enables product discovery, seller growth, customer engagement, and seamless digital commerce experiences across global markets.

As we continue to scale, we are seeking an experienced Senior Ecommerce Marketplace Growth & Commercial Operations Manager to lead marketplace growth, seller ecosystem development, catalog expansion, customer acquisition, operational excellence, and commercial performance across the platform.

Position Overview:

The Senior Ecommerce Marketplace Growth & Commercial Operations Manager will be responsible for driving marketplace growth through seller acquisition, category expansion, catalog governance, product visibility, customer lifecycle management, marketplace operations, conversion optimization, and revenue growth.

This role requires a commercially driven ecommerce professional with hands-on experience managing marketplaces, multi-vendor commerce platforms, large product catalogs, and high-volume ecommerce operations. The successful candidate will possess a strong understanding of marketplace economics, digital commerce growth strategies, ecommerce operations, product feed ecosystems, analytics, and performance optimization.

The role will work closely with leadership, product, technology, operations, marketing, and external partners to build a scalable and growth-oriented marketplace ecosystem.

Key ResponsibilitiesMarketplace Growth & Commercial Performance

Drive marketplace GMV, revenue, order volume, customer growth, and commercial performance.
Develop and execute marketplace growth strategies aligned with business objectives.
Identify opportunities to increase transactions, customer engagement, and seller participation.
Monitor marketplace performance and recommend initiatives to improve commercial outcomes.
Support strategic planning for category growth and marketplace expansion.
Seller Acquisition, Enablement & Marketplace Development

Develop and execute seller acquisition strategies targeting brands, manufacturers, distributors, publishers, and independent merchants.
Manage the complete seller lifecycle including onboarding, activation, engagement, retention, and performance improvement.
Establish seller performance standards and operational frameworks.
Drive seller success initiatives to improve marketplace participation and product availability.
Build long-term relationships with strategic marketplace partners.
Category Management & Merchandising

Develop category growth strategies across marketplace segments.
Manage assortment planning, category expansion, and product mix optimization.
Identify product gaps and growth opportunities within categories.
Improve merchandising, product discoverability, and category performance.
Monitor category-level revenue and performance metrics.
Catalog Governance & Product Information Management

Manage catalog quality, taxonomy, product attributes, and data standards.
Ensure consistency, accuracy, and completeness of product information.
Improve catalog health and product discoverability.
Establish listing standards and catalog governance processes.
Support scalable catalog expansion initiatives.
Ecommerce Operations & Marketplace Excellence

Oversee marketplace operational performance and process optimization.
Monitor order lifecycle performance and fulfillment workflows.
Improve customer experience across the complete commerce journey.
Identify operational inefficiencies and implement scalable solutions.
Collaborate with technology and operations teams to improve platform performance.
Product Feed Management & Commerce Distribution

Manage Google Merchant Center and commerce feed ecosystems.
Optimize product feeds for visibility, compliance, and performance.
Monitor feed diagnostics, approvals, and product visibility metrics.
Improve shopping feed quality and catalog distribution.
Support multi-channel commerce and product discovery initiatives.
Customer Acquisition, Retention & Lifecycle Growth

Develop initiatives focused on customer acquisition, retention, and lifetime value growth.
Improve repeat purchase rates and customer engagement.
Analyze customer journeys and conversion funnels.
Support customer lifecycle marketing strategies.
Drive initiatives focused on long-term customer value and retention.
Marketplace SEO & Organic Growth

Develop and execute ecommerce SEO strategies.
Optimize category pages, product pages, landing pages, and content assets.
Improve organic traffic, product discoverability, and search visibility.
Manage technical SEO initiatives including structured data, schema implementation, internal linking, and Core Web Vitals.
Monitor search performance and SEO growth metrics.
Analytics, Reporting & Business Intelligence

Monitor and report on:

Gross Merchandise Value (GMV)
Revenue Growth
Net Revenue
Order Volume
Average Order Value (AOV)
Conversion Rate
Customer Acquisition Cost (CAC)
Customer Lifetime Value (LTV)
Return on Ad Spend (ROAS)
Marketing Efficiency Ratio (MER)
Repeat Purchase Rate
Cart Abandonment Rate
Seller Activation & Retention
Category Performance
Catalog Growth
Product Feed Health
Organic Traffic Growth
Provide data-driven insights and recommendations to leadership.