Verified Job
IT / Software / Data Analyst
Senior Dotnet Engineer Support Team
IT / Software / Data Analyst
#315582
Remote / WFH
Job Description
About Temenos
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
About the department:
Product Analysis and Customer Support as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS.
Job Role:
Senior Dotnet Engineer will provide the technical expertise, assistance and project coordination necessary to modify and repair technical issues and resolve technical problems for TEMENOS’ customers. This role will work closely with other members of the Customer Care and Product Support teams in order to provide swift, efficient and consistent resolutions for customers.
Key Responsibilities
• Primary responsibility will be to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution
Skills & Experience
• BE/Btech/MCA candidates with 2 to 8 years of Development (or) Development + Support, experience required.
• Software Proficiency required: .Net, C#, VB.net, SQL server, ADO, MVC, WCF, LINQ, WEB API, JavaScript, jQuery, BootStrap.
• Strong communication skills a must
• Strong problem-solving skills.
• Able to provide exceptional follow through and be customer service driven.
• Accessibility to work varying hours due to customers being nationwide.
• Run queries, debug and troubleshoot and fix defects. Should have excellent debugging skills. Recommend changes in software to improve user functionality and eliminate problems. Assist in technical implementations issues. Perform software installations and upgrades. Provide customer support and technical issue resolution via internal case management system.
• Ensure the customer receives an adequate level of service with each concern or request. Answer product and process related questions posed by customer through an internal case management system.
• Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern.
• Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities. Answer product and process related questions posed by customer through an internal case management system.
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools has fair chance of getting integrated to Core product
• Responsible for maintaining positive and loyal relationship between TEMENOS and its customers
Location: Chennai/Bangalore/Hyderabad
Work Shifts : Candidates willing to work on US Shifts
WHY TEMENOS
• You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
• You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
• You will be part of a team that values integrity; we support each other and keep our promises.
• You will be able to work freely, flexibility and can be your authentic self; we champion diversity.
• You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
• You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be part our the journey and want to make a real impact, we would love to hear from you.
Please make sure to read our Recruitment Privacy Policy
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
About the department:
Product Analysis and Customer Support as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS.
Job Role:
Senior Dotnet Engineer will provide the technical expertise, assistance and project coordination necessary to modify and repair technical issues and resolve technical problems for TEMENOS’ customers. This role will work closely with other members of the Customer Care and Product Support teams in order to provide swift, efficient and consistent resolutions for customers.
Key Responsibilities
• Primary responsibility will be to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution
Skills & Experience
• BE/Btech/MCA candidates with 2 to 8 years of Development (or) Development + Support, experience required.
• Software Proficiency required: .Net, C#, VB.net, SQL server, ADO, MVC, WCF, LINQ, WEB API, JavaScript, jQuery, BootStrap.
• Strong communication skills a must
• Strong problem-solving skills.
• Able to provide exceptional follow through and be customer service driven.
• Accessibility to work varying hours due to customers being nationwide.
• Run queries, debug and troubleshoot and fix defects. Should have excellent debugging skills. Recommend changes in software to improve user functionality and eliminate problems. Assist in technical implementations issues. Perform software installations and upgrades. Provide customer support and technical issue resolution via internal case management system.
• Ensure the customer receives an adequate level of service with each concern or request. Answer product and process related questions posed by customer through an internal case management system.
• Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern.
• Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities. Answer product and process related questions posed by customer through an internal case management system.
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools has fair chance of getting integrated to Core product
• Responsible for maintaining positive and loyal relationship between TEMENOS and its customers
Location: Chennai/Bangalore/Hyderabad
Work Shifts : Candidates willing to work on US Shifts
WHY TEMENOS
• You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
• You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
• You will be part of a team that values integrity; we support each other and keep our promises.
• You will be able to work freely, flexibility and can be your authentic self; we champion diversity.
• You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
• You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be part our the journey and want to make a real impact, we would love to hear from you.
Please make sure to read our Recruitment Privacy Policy
