Senior Customer Support representative

Responsible to get the issues raised addressed to the core and Customers

can be sent out Campaigns successfully, Access Report without any challenges.

Educating Customers to ensure comfort in the usage of Product/Utility

Duties and responsibilities.
• Providing Support to Customers on their Queries
• Responsible for successful solving of Customer tickets and handling Chats
• or calls.
• Educating Customers to ensure comfort in usage of Product/Utilities.
• Understanding & responding to primary level customer queries / issues over
• Chat, phone or email/ ticketing systems
• Provide product trainings / demos to the customer.
• Resolve customer issues and strive towards positive customer f/b.
• Setup necessary configurations for our clients so that they use our product.
• Analyze and identify process changes or product enhancements required &
• suggest if any.
• Monitor internal alerts and raise alarm for critical issue.
• What we look forExperienced professionals with 2- 4Yrs expertise into providing Global
• Product Support Team.
• Be available at flexible shift timings for best customer experience
• Education Graduation in a recognized university in IT/ Engineering stream.
• Specialized knowledge of Linux and troubleshooting (Mandatory).
• Good knowledge about -DNS, HTML, CSS and JIRA,
• Rest API, Zendesk, Freshdesk.