Verified Job
Customer Support / TeleCaller
Customer Service Representative (Gatineau, QC)
Customer Support / TeleCaller
#701420
Remote / WFH
Job Description
Work options:
12-month Contract
Schedule: 24h to 35h hours weekly, onsite only
Location: 706 boulevard Gréber, Gatineau, QC CAN J8V 3P8
At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.
To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.
Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.
Enbridge is hiring a Customer Service Representative right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.
Job Overview
The Customer Service Representative serves as the primary point of contact for the client’s customers, delivering professional, efficient, and solution-oriented support. This role focuses on building trust, understanding customer needs, resolving concerns, and identifying opportunities to enhance the customer experience while supporting business objectives.
Key Responsibilities
Handle incoming customer interactions in a professional and timely manner while building rapport and trust
Listen actively to understand customer needs and provide accurate, efficient, and courteous solutions
Identify opportunities to promote and upsell products or services in alignment with customer needs
Develop and maintain strong knowledge of the client’s products, services, and processes to ensure accurate support
Resolve customer concerns with empathy and professionalism, turning challenges into positive experiences
Complete administrative and documentation tasks as required to support customer interactions and internal processes
Qualifications
Strong communication and active listening skills
Demonstrated ability in sales and upselling techniques
Ability to thrive in a fast-paced and dynamic environment
Strong organizational skills with the ability to manage multiple priorities
Proficient in using computer systems and various software applications
Ability to follow detailed procedures and adhere to established processes
Strong problem-solving skills with a customer-focused mindset
Adaptable, patient, and able to remain professional under pressure
Ability to work both independently and collaboratively within a team
Effective complaint handling and resolution skills
Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or ECTC@raiserecruiting.com
#ENBC
12-month Contract
Schedule: 24h to 35h hours weekly, onsite only
Location: 706 boulevard Gréber, Gatineau, QC CAN J8V 3P8
At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.
To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.
Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.
Enbridge is hiring a Customer Service Representative right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.
Job Overview
The Customer Service Representative serves as the primary point of contact for the client’s customers, delivering professional, efficient, and solution-oriented support. This role focuses on building trust, understanding customer needs, resolving concerns, and identifying opportunities to enhance the customer experience while supporting business objectives.
Key Responsibilities
Handle incoming customer interactions in a professional and timely manner while building rapport and trust
Listen actively to understand customer needs and provide accurate, efficient, and courteous solutions
Identify opportunities to promote and upsell products or services in alignment with customer needs
Develop and maintain strong knowledge of the client’s products, services, and processes to ensure accurate support
Resolve customer concerns with empathy and professionalism, turning challenges into positive experiences
Complete administrative and documentation tasks as required to support customer interactions and internal processes
Qualifications
Strong communication and active listening skills
Demonstrated ability in sales and upselling techniques
Ability to thrive in a fast-paced and dynamic environment
Strong organizational skills with the ability to manage multiple priorities
Proficient in using computer systems and various software applications
Ability to follow detailed procedures and adhere to established processes
Strong problem-solving skills with a customer-focused mindset
Adaptable, patient, and able to remain professional under pressure
Ability to work both independently and collaboratively within a team
Effective complaint handling and resolution skills
Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or ECTC@raiserecruiting.com
#ENBC
