Verified Job
Healthcare
Senior Customer Service Representative- job post Zolie Skin Clinic
Healthcare
#777869
Remote / WFH
Zolie Skin Clinic
Job Description
Full job description
We are looking for a Customer Care Representative who will be the first point of contact for our patients. This role is ideal for someone who has previously worked as a Receptionist or Front Desk Executive in a skin, aesthetic, dermatology, or cosmetic clinic and understands the importance of delivering an exceptional patient experience.
The candidate should possess excellent communication skills, understand aesthetic treatments and consultation workflows, and have the ability to efficiently manage appointments while ensuring a seamless patient journey.
Key Responsibilities
Handle all incoming calls professionally and courteously.
Book, reschedule, and manage patient appointments across doctors and therapists.
Understand the consultation journey for skin and aesthetic treatments and guide patients appropriately.
Provide accurate information regarding consultations, treatment categories, clinic timings, and appointment availability.
Ensure correct appointment allocation based on the patient's concern and treatment requirement.
Coordinate between patients, doctors, therapists, and clinic teams for smooth appointment management.
Follow up with missed calls and patient enquiries in a timely manner.
Maintain high standards of customer service and patient satisfaction.
Manage appointment confirmations and assist in reducing no-shows and cancellations.
Handle patient queries with empathy, professionalism, and confidentiality.
Maintain accurate records of appointments and patient interactions using clinic software.
Coordinate with clinic teams for schedule changes and doctor availability.
Escalate patient concerns or grievances to the appropriate team members whenever required.
Desired Candidate Profile
Minimum 1–3 years of experience working as a Receptionist, Front Desk Executive, or Customer Care Executive in a Skin, Aesthetic, Dermatology, Cosmetic, or Wellness Clinic.
Strong understanding of consultation appointments, treatment protocols, and clinic operations.
Excellent verbal communication skills in English and Hindi.
Ability to handle multiple calls and appointment schedules efficiently.
Pleasant personality with a patient-centric approach.
Strong organisational and time-management skills.
Comfortable working with clinic management software such as Zenoti, Practo, Clinicia, or similar platforms.
Ability to work in a fast-paced, customer-focused environment.
Key Skills
Patient Relationship Management
Appointment Scheduling & Coordination
Customer Service Excellence
Consultation Management
Clinic Operations Understanding
Call Handling & Follow-ups
CRM/Clinic Software Management
Effective Communication Skills
Problem Solving & Conflict Resolution
What We Are Looking For
We are not looking for a conventional telecaller. We are looking for someone who understands the aesthetics industry and can confidently manage patient interactions, consultations, and appointments while creating a warm and professional experience for every patient who connects with the clinic.
The ideal candidate will play a crucial role in ensuring that every patient's journey begins with trust, clarity, and exceptional customer care.
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Work Location: In person
We are looking for a Customer Care Representative who will be the first point of contact for our patients. This role is ideal for someone who has previously worked as a Receptionist or Front Desk Executive in a skin, aesthetic, dermatology, or cosmetic clinic and understands the importance of delivering an exceptional patient experience.
The candidate should possess excellent communication skills, understand aesthetic treatments and consultation workflows, and have the ability to efficiently manage appointments while ensuring a seamless patient journey.
Key Responsibilities
Handle all incoming calls professionally and courteously.
Book, reschedule, and manage patient appointments across doctors and therapists.
Understand the consultation journey for skin and aesthetic treatments and guide patients appropriately.
Provide accurate information regarding consultations, treatment categories, clinic timings, and appointment availability.
Ensure correct appointment allocation based on the patient's concern and treatment requirement.
Coordinate between patients, doctors, therapists, and clinic teams for smooth appointment management.
Follow up with missed calls and patient enquiries in a timely manner.
Maintain high standards of customer service and patient satisfaction.
Manage appointment confirmations and assist in reducing no-shows and cancellations.
Handle patient queries with empathy, professionalism, and confidentiality.
Maintain accurate records of appointments and patient interactions using clinic software.
Coordinate with clinic teams for schedule changes and doctor availability.
Escalate patient concerns or grievances to the appropriate team members whenever required.
Desired Candidate Profile
Minimum 1–3 years of experience working as a Receptionist, Front Desk Executive, or Customer Care Executive in a Skin, Aesthetic, Dermatology, Cosmetic, or Wellness Clinic.
Strong understanding of consultation appointments, treatment protocols, and clinic operations.
Excellent verbal communication skills in English and Hindi.
Ability to handle multiple calls and appointment schedules efficiently.
Pleasant personality with a patient-centric approach.
Strong organisational and time-management skills.
Comfortable working with clinic management software such as Zenoti, Practo, Clinicia, or similar platforms.
Ability to work in a fast-paced, customer-focused environment.
Key Skills
Patient Relationship Management
Appointment Scheduling & Coordination
Customer Service Excellence
Consultation Management
Clinic Operations Understanding
Call Handling & Follow-ups
CRM/Clinic Software Management
Effective Communication Skills
Problem Solving & Conflict Resolution
What We Are Looking For
We are not looking for a conventional telecaller. We are looking for someone who understands the aesthetics industry and can confidently manage patient interactions, consultations, and appointments while creating a warm and professional experience for every patient who connects with the clinic.
The ideal candidate will play a crucial role in ensuring that every patient's journey begins with trust, clarity, and exceptional customer care.
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Work Location: In person
