Senior Business Analyst- Transaction Banking

Job Title: Senior Business Analyst – Transaction Banking

1. Department Overview

The Transaction Banking Services (TBS) unit delivers a comprehensive suite of products including:
• Trade and Supply Chain Finance
• Cash Management
• Payment Solutions

These offerings are designed to help clients optimize working capital, automate operations, and streamline financial transactions. TBS serves a diverse client base across commercial, government, and financial sectors, providing a unified platform for all transactional needs.

2. Job Purpose

The Senior Business Analyst plays a pivotal role in delivering new products and services through agile squads across digital channels such as:
• Web
• Mobile
• Host-to-Host (H2H)
• API Banking

The role ensures enterprise-level scalability of features, manages product backlogs, supports testing and release planning, and provides technical and operational support.

3. Key Responsibilities

Product Ownership Delivery
• Collaborate with the Product Owner to define and prioritize epics/features.
• Maintain and publish channel backlogs regularly.
• Conduct customer usability testing and feedback workshops.
• Support release planning and pilot testing with clients.
• Manage incidents, problem tickets, and customer queries.

Channel Expertise
• Proven experience in managing TBS channels: Internet, Mobile, API, H2H.
• Familiarity with platforms like iGTB, TCS-BANCS, iCashpro+.
• Expertise in corporate onboarding, user management, authorization matrix, and payment rules.
• Experience in customer migration to new platforms and API payload configuration.

Payments Domain
• End-to-end processing of domestic and international payments.
• Knowledge of payment schemes in UAE, KSA, Egypt, India, and the UK.
• Proficiency in:
• SWIFT MT (1xx, 2xx, 9xx)
• ISO20022/SWIFT MX (pain.xxx, pacs.xxx, camt.xxx, remt.xxx)
• Local clearing formats (SARIE, SADAD, ACH, RTGS, NEFT, IMPS)
• Understanding of regulatory frameworks (PCI-DSS, Central Bank regulations).
• Experience with cheque clearing systems and virtual account setups.

Agile Product Management
• Facilitate backlog refinement, sprint planning, and sprint reviews.
• Ensure backlog transparency and readiness for upcoming sprints.
• Collaborate with Scrum Masters and Solution Architects to optimize delivery.
• Create customer feedback loops and integrate insights into product development.

Stakeholder Engagement
• Identify and manage internal and external stakeholders.
• Conduct feature prioritization sessions and alignment workshops.
• Represent the product in cross-functional meetings and agile ceremonies.

Agile Events Participation
• Participate in:
• Quarterly/PI Planning
• Daily Standups
• Sprint Retrospectives
• Scrum of Scrums
• Prioritization Workshops
• Lead:
• Product Backlog Refinement
• Sprint Planning Reviews
• Customer Experience Workshops
• Usability Testing Sessions

4. Person Specification

Experience
• 15+ years in the regional banking industry.
• Specialization in Cash Management and Transaction Banking.

Skills
• Strong ability to translate business needs into technical requirements and vice versa.
• Excellent stakeholder management and interpersonal communication.
• Proficiency in agile methodologies and digital banking platforms. Read more