Verified Job
Work from home
Senior Associate – Catalog, Portuguese
Work from home
#782478
Remote / WFH
ADCI - Karnataka - A66
Job Description
Senior Associate – Catalog, Portuguese
ADCI - Karnataka - A66
·
3.5
Jaipur, Rajasthan
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekend availability
Rotational shift
Full job description
DESCRIPTION
The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.
Key job responsibilities
The main responsibilities of the Senior Associate include, but are not limited to:
Handle end-to-end processes and related tools in order to achieve business goals.
Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
Maintain records of day-to-day work by updating trackers to reflect work done
Support and implement improvement ideas in order to increase process efficiency.
Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
Train and mentor other Associates to ensure a fast ramp-up.
Flag any process updates received from stakeholders to the Manager.
BASIC QUALIFICATIONS
Bachelor's degree or above
• Strong written and verbal communication skills in English and Polish, with the ability to structure emails and updates backed by data.
PREFERRED QUALIFICATIONS
• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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ADCI - Karnataka - A66
·
3.5
Jaipur, Rajasthan
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekend availability
Rotational shift
Full job description
DESCRIPTION
The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.
Key job responsibilities
The main responsibilities of the Senior Associate include, but are not limited to:
Handle end-to-end processes and related tools in order to achieve business goals.
Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
Maintain records of day-to-day work by updating trackers to reflect work done
Support and implement improvement ideas in order to increase process efficiency.
Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
Train and mentor other Associates to ensure a fast ramp-up.
Flag any process updates received from stakeholders to the Manager.
BASIC QUALIFICATIONS
Bachelor's degree or above
• Strong written and verbal communication skills in English and Polish, with the ability to structure emails and updates backed by data.
PREFERRED QUALIFICATIONS
• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Show less
