Senior Assistant Vice President, Senior Desktop Support Analyst- job post Wells Fargo

Full job description
About this role:

Wells Fargo is seeking a Senior Desktop Support Analyst, internally called Senior Systems Operations Engineer for a vacancy in our Toronto office.


In this role, you will:

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Ensure secure, stable, and compliant operations in desktop support
Audit required visitor logging
Conduct inventory governance
Perform audit readiness
Work with Corporate Property Group (CPG) on maintenance escorts and automation

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Previous L2 desktop support experience
Kanban experience
Windows 11 experience
Understanding and use of AI tools such as Copilot
Azure certification
Basic networking experience, including cabling and inf