Seasonal Server - Hastings Racecourse Casino

Under the direct supervision of the Manager, Food Beverage this position is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Greets guests by name wherever possible
Informs guests of any daily specials and promotes bar offerings
Explains how various beverages are prepared
Takes guest orders and makes recommendations
Prepares beverages as required
Serves guests and checks to ensure satisfaction
Resolves guests issues or asks management for assistance
Presents bill upon request and takes payment
Cleans tables or counters, removes glasses and re-stocks when applicable
Performs opening or closing duties as required
Counts cash float at end of shift
Covers other server sections when required
Exercises good judgment when serving alcoholic beverages according to Serving it Right standards
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications

Must be available to work live Horse Racing days (Friday, Saturday and Sunday)
Must be comfortable working outdoors
Minimum 1 year serving experience
POS experience
Serving it Right Certification
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations

Regular casino environment, standing and walking for long periods of time, and non-traditional work hours Read more