SAP Enterprise Service Management (ESM) Trainer

AP Enterprise Service Management (ESM) – Virtual Trainer

We are looking for an experienced SAP Enterprise Service Management (ESM) Trainer to deliver an online training program for working professionals.

Training Details
• Module: SAP Enterprise Service Management (ESM)
• Mode: Virtual / Online
• Duration: Approximately 80 hours
• Participants: Around 20 professionals
• Audience: Working professionals / laterals
• Training Dates: To be finalized based on trainer availability

Training Scope

The training will cover practical and functional aspects of SAP Enterprise Service Management, including:
• Enterprise Service Management fundamentals
• Service catalog and request management
• Incident, problem and change management
• SLA, KPI and service governance
• SAP workflow and process automation
• SAP BTP workflow capabilities
• HR, Finance and Procurement service processes
• Service analytics and reporting
• Continuous service improvement
• AI and digital transformation in service management

Trainer Profile

The ideal trainer should have:
• Strong hands-on experience with SAP Enterprise Service Management
• Practical experience designing and managing enterprise service processes
• Knowledge of SAP workflows and SAP BTP workflow capabilities
• Experience with service catalog, request, incident and SLA management
• Ability to conduct practical demonstrations and workflow-based exercises
• Prior experience delivering training to working professionals

Engagement

This is a virtual instructor-led training assignment for approximately 20 participants. Training dates and schedule will be finalized based on mutual availability.

Interested trainers with relevant SAP ESM experience may share their profile and availability.

Work Location: Remote
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