Sap Customer Service Consultant

Designation - Sap Customer Service Consultant RESPONSIBILITIES:Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Customer Service or SAP S/4 HANA Service Management.Understand client requirements, provide solutions, functional specifications and configure the system accordingly.Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.Ability to create Process Flows in Microsoft Visios or SAP Signavio for the clients proposed business processes.Ability to create Process Definition Document (PDD) / Configuration Design Document (CDD) and Testing Design Document (TDD) for the solutions provided.Ability to configure SAP CS (Customer Service) and deliver work products / packages conforming to the Client's Standards Requirements.Strong configuration hands on experience in Customer Service.Integration of the CS module with other SAP modules and with external applications.Requirement gathering, SAP Configuration, specifying interfaces, and data migration.Customer and Business Partner managementService Contract and Quotation processingExperience in integration with other SAP modules ReportingExperience in third party Integration with SAP Service and maintenance ordersProvide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost Carry out Ticket-based documentation Request involvement of SAP Product Support as necessary Act as a liaison and Coordinate with Technical and other team members for resolution of issues Proactively provide overall feedback to Production Support Manager Monitor KPIs, report any issues and recommend solutions for improvement Soft Skills: Good communication, analytical and presentation skills, problem solving skills and learning attitude.Should have good written and oral communication skillsMust be a good team playerEDUCATIONBE/MBA or Equivalent Read more