SAP CRM Project Lead

Job description
Project Lead-Enterprise Apps Area(s) of responsibility Understand and document business requirements related to Sales, Service, and Marketing processes Configure SAP CRM modules including: Organizational Management Business Partner & Account Management Service Orders, Complaints, and Contracts Interaction Center / Web UI Prepare Functional Specification Documents (FS) and support Technical Specifications Support SAP CRM integrations (ECC/S/4HANA, Middleware, IDocs, RFCs) Perform system configuration, testing (Unit, SIT, UAT), and defect resolution Support data migration, cutover, and go‑live activities Provide user training, workshops, and documentation Support AMS / production issues (L2/L3) and continuous improvement Coordinate with ABAP and integration teams Required Skills Strong functional knowledge of SAP CRM (Sales, Service, Marketing) Experience with CRM Web UI configuration Good understanding of CRM Middleware & integration concepts Knowledge of end‑to‑end CRM business processes Experience in documentation and stakeholder communication Experience Level Senior Level