Salesforce Admin and CPQ Specialist

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

As a Senior Salesforce Developer, you will own the design, implementation, and release of technical solutions that drive revenue growth for our go-to-market partners. These efforts will focus around Salesforce CPQ and Sales cloud, but we’ll lean on your expertise to optimize across the revenue lifecycle funnel. You will work directly with our business partners, prioritizing projects, defining requirements, and facilitating testing of your solutions. You’ll serve as a Salesforce evangelist who also influences the culture and processes of our growing Business Systems team.

Responsibilities
• Partner with stakeholders to gather, refine, and document business requirements
• Design scalable and high-performance Salesforce solutions that align with business objectives and technical requirements
• Participate in technical architecture discussions, ensuring features are scalable, adhere to Salesforce best practices, maintainable, and integrate seamlessly with existing systems
• Implement solutions via development within Apex, Lightning Components, and Flow
• Collaborate with stakeholders to perform user acceptance testing and coordinate the deployment and release of new features.
• Leading efforts to enhance and expand Salesforce CPQ and Quoting processes, including price books, quotes, contracts, subscriptions, and more.
• Managing and troubleshooting Salesforce CPQ and Billing processes to ensure system integrity and functionality.
• Staying updated on Salesforce CPQ, Billing, and Flow features, implementing enhancements to meet future promotional needs.
• Troubleshoot and resolve issues related to existing Salesforce configuration, customization, and integrations
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Work independently and be self sufficient, leveraging our team and the business to gather more information when required.
• Mentor junior team members and contribute to the culture of the Business Systems team

Qualifications
• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• Salesforce certifications, including some combination of Salesforce Administrator, Advanced Administrator, Salesforce CPQ Specialist, and Platform Developer I or II
• Strong understanding of Salesforce architecture, automation tools, and data governance best practices
• Hands on configuration experience with the Salesforce Platform including security, automation, approval processes, flow, custom objects, etc
• Experience gathering and analyzing business requirements related to quoting, order processing, products, pricing rules, and contract management
• Participation in at least one full implementation of Salesforce/Steelbrick CPQ
• Experience across the SDLC, including Agile methodologies, sandbox-based development, and deployment best practices
• Demonstrated ability to generate technical documentation including high level systems design, low level systems design, system landscape, entity relationship diagrams, configuration workbooks, and other client deliverables for enterprise salesforce implementations
• Familiarity with Salesforce integration tools and best practices
• Experience providing technical mentorship and guidance to junior administrators and cross-functional team members
• Ability to work efficiently in an Agile environment leveraging tools like JIRA, Asana, etc
• Ability to work US Eastern Time Zone hours

Harness in the news:
• Harness Grabs a $150m Line of Credit
• Welcome Split!
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. Read more