Sales Support Executive

The Company

Johnson Controls is the Global leader for smart, healthy, and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

What you will do

This is a fantastic opportunity for someone who enjoys every day being different. You will have the opportunity to work with the Service team providing administration and coordination support.

You will be a focal point of contact for the team and liaise with employees and customers.

Responsibilities:

Provide direct support to our Field Technicians, you will also support our valued customers’ enquiries by proving exceptional customer service while identifying customer needs and working to solve them promptly

Manage installations and service call enquiries

Strive to ensure all SLA’s are met in accordance with our existing contracts and customer expectations

Inventory management, parts ordering for service jobs

Sub-Contractor Management including follow ups, invoicing and general workflow.

Updating Mastermind with all contractual and customer information

Creating jobs for warranty and service claims

Creating quotations and purchase orders for service jobs

Accurate data entry for all customer invoicing and job updates

Interpretation and rectification of invoice issues; process reversals and credits where required

Manage subcontractor payment process including all related data entry relating to input of costs

What we look for:

Experience in a high volume, KPI driven, fast paced customer service or administrative role or even an ex-security technician who may want to move to a more office-based role.

Team members who can pick up the phone and strive to solve whatever comes their way

Customer centric, empathetic, patient and understanding demeanor.

High level of experience in MS Office software including Outlook, Word, and Excel

Ability to work effectively within a team and or independently

On Offer:

Attractive Base + Super

Opportunity to join a Global company

Supportive team environment

Extensive training on and off the field

JCI’s Diversity Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our DI mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. Read more