Verified Job
Sales
Sales Support Associate
Sales
#37127
Remote / WFH
MCAP
Job Description
Broker Management and Maintenance
Manage new broker registration process (all lenders/brands)
Triage broker submissions which fail ingestion into Liberty (enterprise underwriting system) and notify stakeholders accordingly (all lenders/brands)
Manage new Professor, Gateway, & Explore account set ups
Troubleshoot broker portal inquiries via Sales teams
Work with Sales team to manage broker changes (update all impacted systems)
Maintain and update broker contact information in Liberty (enterprise underwriting system) and Salesforce
Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
Rate Changes and Promotional Support
Execute Rate Change Process (MCAP and RMG); inform all relevant areas of changes
Provide support on promotions and reports as required by VP/Director Sales, Underwriting, and BIE
Update rates on broker portals and Salesforce
Additional Tasks
Prepare files for daily upload to Salesforce; ensure successful upload & troubleshoot errors
Project coordination for special Sales & Operational initiatives, including process/system enhancements and system testing when required
Ongoing maintenance of Standard Operating Procedure (SOP) process documents
What You Bring To The Team
3 years office and mortgage experience
2 years or more client facing experience
Exceptional oral and written communication skills
Excellent organizational and time management skills
Keen attention to detail and accuracy
Ability to multi-task and prioritize work in a fast-paced environment
Strong analytical, problem-solving, and critical thinking skills
Proven ability to foster relationships
Strong customer service skills
Self-driven and motivated with the ability to work both independently and in a team environment
Carries out duties with integrity and takes responsibility for actions
Strong marketing and/or customer loyalty understanding
If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!
Be A Part Of Something Great
MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.
Position #: req2216
Employment Status: Permanent Full Time
Location: Waterloo and Toronto (Hybrid)
Number Of Openings: 3
Department: Residential
Internal Job Title: Support Associate, Broker Intelligence & Engagement
Salary Range: $48,000 - $53,000
The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.
Manage new broker registration process (all lenders/brands)
Triage broker submissions which fail ingestion into Liberty (enterprise underwriting system) and notify stakeholders accordingly (all lenders/brands)
Manage new Professor, Gateway, & Explore account set ups
Troubleshoot broker portal inquiries via Sales teams
Work with Sales team to manage broker changes (update all impacted systems)
Maintain and update broker contact information in Liberty (enterprise underwriting system) and Salesforce
Operate as a liaison to the Operations, FIU, Finance, IT, and Sales teams with any issues or requests relating to brokers
Rate Changes and Promotional Support
Execute Rate Change Process (MCAP and RMG); inform all relevant areas of changes
Provide support on promotions and reports as required by VP/Director Sales, Underwriting, and BIE
Update rates on broker portals and Salesforce
Additional Tasks
Prepare files for daily upload to Salesforce; ensure successful upload & troubleshoot errors
Project coordination for special Sales & Operational initiatives, including process/system enhancements and system testing when required
Ongoing maintenance of Standard Operating Procedure (SOP) process documents
What You Bring To The Team
3 years office and mortgage experience
2 years or more client facing experience
Exceptional oral and written communication skills
Excellent organizational and time management skills
Keen attention to detail and accuracy
Ability to multi-task and prioritize work in a fast-paced environment
Strong analytical, problem-solving, and critical thinking skills
Proven ability to foster relationships
Strong customer service skills
Self-driven and motivated with the ability to work both independently and in a team environment
Carries out duties with integrity and takes responsibility for actions
Strong marketing and/or customer loyalty understanding
If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!
Be A Part Of Something Great
MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.
Position #: req2216
Employment Status: Permanent Full Time
Location: Waterloo and Toronto (Hybrid)
Number Of Openings: 3
Department: Residential
Internal Job Title: Support Associate, Broker Intelligence & Engagement
Salary Range: $48,000 - $53,000
The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.
