Sales Service Implementation Manager

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—that includes all our associates as well.

The Sales Implementation Manager will be responsible for the practical development and implementation of Retail sales and service strategies.


Responsibilities include but are not limited to:
Develops, implements, and drives the sales initiatives of the Retail bank system to promote increased production, providing sales tips and direction to staff and identify all cross-sell opportunities.
Spearheads the development, communication, and implementation of effective growth strategies and processes.
Responsible for the creation of materials required to implement sales and service initiatives.
Leads implementation plan for strategies; provides ongoing monitoring to ensure business strategies and goals are met. Recommends and implements corrective actions when business strategies and goals are not being met.
Ensures that sales and service strategies are on target for implementation.
Assures successful field implementation of Sales and Service initiatives through training and coaching.
Provides direct feedback to retail management based on Branch performance and observations.
Identifies sales/service training gaps and coordinates resolution with Learning and Development.
Establishes, manages, and analyzes sales and service reports to evaluate success of implemented activities; identify trends and make recommendations for enhancements.
Liaises with Marketing team in the development and roll-out of retail campaign materials.
Performs special projects as directed.

Required Skills:
Excellent verbal and written communication skills including facilitation expertise.
Excellent Customer Service and Sales Skill and knowledge.
Strong interpersonal and leadership skills.
Ability to influence and gain momentum around strategic projects and initiatives.
Strong computer skills with the ability to create presentations and documents.
Ability to prioritize, organize, delegate where appropriate and multi-task, handling multiple projects simultaneously.
Strong analytical skills and the ability to analyze business processes to recommend and implement improvements.
Required Experience:
Associate's Degree in business or related field with a minimum of 10 years' retail commercial banking and demonstrated sales management experience or Bachelor's Degree in business or related field with a minimum of 5 years' commercial banking and sales management experience.
MBA with related retail commercial banking and sales management experience preferred. Read more