Sales Professional

Key Roles Responsibilities
• 1. Sales Revenue Generation
• - Achieve and exceed monthly, quarterly, and annual sales targets.
• - Develop and implement sales strategies to increase revenue.
• - Identify opportunities for upselling and cross-selling jewellery collections.
• - Build and maintain strong relationships with high-value clients.
• - Ensure effective execution of promotions, discounts, and special offers.
• 2. Customer Service Experience
• - Provide an exceptional luxury shopping experience.
• - Handle customer queries, concerns, and complaints professionally.
• - Train the sales team on customer handling, etiquette, and product knowledge.
• - Ensure that all customer interactions align with Sonani Jewels' brand image.
• 3. Sales Team Management
• - Supervise and lead the sales team to achieve individual and team targets.
• - Conduct regular training sessions on sales techniques and jewellery trends.
• - Monitor team performance and provide feedback for improvement.
• - Schedule and allocate tasks to optimize staff productivity.
• 4. Product Knowledge
• - Stay updated on product details, pricing, and unique selling points.
• - Train staff on the latest jewellery trends and technical aspects.
• - Ensure that product displays and visual merchandising meet brand standards.
• 5. Business Development CRM
• - Develop and maintain a customer database for follow-ups and retention.
• - Coordinate with the marketing team to execute local store promotions.
• - Identify and approach potential corporate clients for bulk orders.
• - Implement customer loyalty programs and referral initiatives.
• 6. Sales Reporting Store Operations
• - Track daily, weekly, and monthly sales performance and prepare reports.
• - Analyze sales trends and suggest improvements.
• - Work closely with inventory and operations teams to ensure product availability.
• - Maintain compliance with company policies and industry standards.

Qualifications Experience Required:
• - Education: Bachelor's degree in business, retail, or a related field.
• - MBA in sales/retail/luxury management is a plus.
• - Experience: 5-7 years of experience in retail sales, preferably in jewellery or luxury retail.

Skills:
• - Strong sales and negotiation skills.
• - Excellent communication and interpersonal abilities.
• - Leadership and team management experience.
• - Deep understanding of luxury retail and customer behavior.
• - Proficiency in POS systems and CRM software.

Benefits at Sonani Jewels:
• - Incentives Commission: Sales target achievement bonus (monthly quarterly), high-value product bonus (for selling exclusive pieces), team performance incentives.
• - Key Performance Indicators (KPIs): Sales target achievement (individual team), customer satisfaction and retention rates, conversion rate and average transaction value, sales team performance and productivity, store footfall and customer engagement. Read more