Qualifications
Well-rounded understanding of revenue management and its relation to sales, including but not limited to:
Minimum 2 years sales experience, preferably at a lifestyle boutique hotel
This individual will reside in the Portland area
Have a track record of achieving and maintaining superior sales and revenue results at the hotel(s) and can articulate the underlying strategies that led to these achievements
Possess excellent communication, organizational skills, attention to detail, and an entrepreneurial spirit
Exceptional problem-solving skills, negotiation presentation skills
Ability to communicate customer needs and resolve complaints independently
Ability to establish and master goals
Ability to identify and develop accounts
Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued
Must be able to communicate in English, both written and verbal
Proficient in Microsoft office
Required to perform any other job-related duties assigned by their supervisor
This position often requires sitting and using hands and fingers to operate a computer or phone; requires ability to talk and hear, communicating clearly through phone and internet meetings
Position frequently requires standing, walking, reaching with arms and hands, and occasionally climbing or balancing, and stooping, kneeling, and crouching
The vision abilities required to perform this job include close vision
Lifting between 5 to 20 pounds is sometimes required
Benefits
A competitive compensation package including medical, dental, vision, and life insurance
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you’re under the weather
Career advancement in an organization committed to helping star employees thrive
There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities
Professional development that sets you up for success across multiple hospitality career paths
A collaborative work environment where your creative ideas can come to fruition
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team
Responsibilities
The Sales Manager is responsible for day-to-day sales and guest room reservations requests, with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives
In addition, this role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives
Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan
Focus on growing/selling all segments by soliciting new and existing accounts to meet and/or exceed revenue goals and maximize profitability for the hotel
Establish target lists and attain annual room night and revenue goals
Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential group clients, conducts site visits and answers questions, determines rates with Revenue, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel
Direct the identification, sales efforts, and relationships with all clients
Assist in the integration of individual property efforts into the overall Palisociety strategy
Responsible for managing Marketing Opportunities for Hotel Grand Stark
Direct the efforts to gather and organize relevant competitive information
Accountable for total account management of all segments and servicing the requests of these accounts
Cultivate and activate the key sales strategies, tactics and action plans required to achieve financial targets
Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc
and gain strong level of knowledge of competitive sets products and offerings, and know how to sell against them
Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack
Must meet monthly KPI’s as determined by Managing Director of Sale
Work with FB department to book and drive events and catering sales in-line with budgetary goals
Work with corporate marketing team to develop campaigns and programs to support the sales endeavors
Market intelligence and trends
Sales and Revenue Strategies
General knowledge of revenue and reservations systems
Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
Establish revenue strategy that supports the hotel's positioning in local market; ensure demand forecasting and revenue practices are in place to maximize yield
Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies, control labor and capital expenses
Participate in revenue strategy meetings and monthly sales meetings
Collaborate with the Palisociety Corporate Team and Managing Director of Sales to create budgets, forecasts, and business plans
Capture competitor's accounts through networking research to be able to target and solicit those most probable to generate new business
Continually targets and prospects for new business through telemarketing, individual creativity and innovation
Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth
Develop strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interactions
Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues
Respond to and handle client/contact problems and complaints when required
Interface with clients/contacts and review feedback on service and overall satisfaction
Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel
Clearly communicate the direction and purpose of all initiatives to all shareholders in the hotel operation to reinforce collaborative execution of goals
Interact with Sales and Marketing to ensure team and departments are updated on new programs, packages and industry events that could make for positive public relations coverage in the trade or marketing platforms
Maintain active liaison with competitors in region through personal contacts and professional associations
Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion
Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings
Prepares monthly production reports for both group and transient business and FB events and bookings
Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection’s exposure to the community and bottom line
As necessary, attend out-of-town conventions to generate business
Lead by example at all times and stay visible to the team
Be part of a leadership team of brand advocates who believe in what Palisociety and Arrive by Palisociety has to offer and who are personally invested in its success
Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
Continuously strive to improve and maintain client and guest experiences
Be a leader in managing the overall reputation management of the properties
Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners)
Easily translate a passion for the brand into a unique experience for both guest and employees
Job description
SALES MANAGER
POSITION PROFILE
The Sales Manager is responsible for day-to-day sales and guest room reservations requests, with a focus on building long term, repeat and value-based customer relationships that enable the achievement of sales objectives. In addition, this role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives.
ABOUT HOTEL GRAND STARK
Located within Portland’s vibrant Central Eastside, Hotel Grand Stark embodies the independent spirit of the Pacific Northwest. Featuring 57 bespoke King, Queen and Double-bedded guest rooms, a restaurant, bar and welcoming Lobby with separate Study Hall, the entire hotel has been designed to pay homage to the neighborhood’s rich history and encourages communal and inclusive spaces for travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Hotel Grand Stark.
THE TASK AT HAND:
Direct Sales:
• Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.
• Focus on growing/selling all segments by soliciting new and existing accounts to meet and/or exceed revenue goals and maximize profitability for the hotel.
• Establish target lists and attain annual room night and revenue goals.
• Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential group clients, conducts site visits and answers questions, determines rates with Revenue, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel.
• Direct the identification, sales efforts, and relationships with all clients.
• Assist in the integration of individual property efforts into the overall Palisociety strategy.
• Responsible for managing Marketing Opportunities for Hotel Grand Stark.
• Direct the efforts to gather and organize relevant competitive information.
• Accountable for total account management of all segments and servicing the requests of these accounts.
• Cultivate and activate the key sales strategies, tactics and action plans required to achieve financial targets.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and gain strong level of knowledge of competitive sets products and offerings, and know how to sell against them.
• Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
• Must meet monthly KPI’s as determined by Managing Director of Sale.
• Work with FB department to book and drive events and catering sales in-line with budgetary goals.
• Work with corporate marketing team to develop campaigns and programs to support the sales endeavors.
Revenue Management:
• Well-rounded understanding of revenue management and its relation to sales, including but not limited to:
• Market intelligence and trends
• Sales and Revenue Strategies
• General knowledge of revenue and reservations systems.
• Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
• Establish revenue strategy that supports the hotel's positioning in local market; ensure demand forecasting and revenue practices are in place to maximize yield.
• Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies, control labor and capital expenses.
• Participate in revenue strategy meetings and monthly sales meetings.
• Collaborate with the Palisociety Corporate Team and Managing Director of Sales to create budgets, forecasts, and business plans.
New Account Development/Key Account Management:
• Capture competitor's accounts through networking research to be able to target and solicit those most probable to generate new business.
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.
Customer Service:
• Develop strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interactions.
• Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Respond to and handle client/contact problems and complaints when required. Interface with clients/contacts and review feedback on service and overall satisfaction.
Communication:
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.
• Clearly communicate the direction and purpose of all initiatives to all shareholders in the hotel operation to reinforce collaborative execution of goals.
• Interact with Sales and Marketing to ensure team and departments are updated on new programs, packages and industry events that could make for positive public relations coverage in the trade or marketing platforms.
• Maintain active liaison with competitors in region through personal contacts and professional associations.
Reporting:
• Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.
• Prepares sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.
• Prepares monthly production reports for both group and transient business and FB events and bookings.
Community Travel:
• Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection’s exposure to the community and bottom line. As necessary, attend out-of-town conventions to generate business.
Hotel Leadership:
• Lead by example at all times and stay visible to the team.
• Be part of a leadership team of brand advocates who believe in what Palisociety and Arrive by Palisociety has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the properties.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).
• Easily translate a passion for the brand into a unique experience for both guest and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
WHAT WE'RE LOOKING FOR:
• Minimum 2 years sales experience, preferably at a lifestyle boutique hotel.
• This individual will reside in the Portland area.
• Have a track record of achieving and maintaining superior sales and revenue results at the hotel(s) and can articulate the underlying strategies that led to these achievements.
• Possess excellent communication, organizational skills, attention to detail, and an entrepreneurial spirit.
• Exceptional problem-solving skills, negotiation presentation skills.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and develop accounts.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued
• Must be able to communicate in English, both written and verbal.
• Proficient in Microsoft office.
• OPERA, and Triple Seat experience is a plus.
• Required to perform any other job-related duties assigned by their supervisor.
• This position often requires sitting and using hands and fingers to operate a computer or phone; requires ability to talk and hear, communicating clearly through phone and internet meetings.
• Position frequently requires standing, walking, reaching with arms and hands, and occasionally climbing or balancing, and stooping, kneeling, and crouching.
• The vision abilities required to perform this job include close vision.
• Lifting between 5 to 20 pounds is sometimes required.
WHAT'S IN IT FOR YOU:
• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.
APPLY BY FOLLOWING THIS LINK: https://app.higherme.com/jobs/675b42024bf6b?admin=yes
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
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