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Jobrapido
Sales & Customer Service Executive
Jobrapido · Guwahati, Assam · via Jooble
10 hours ago
Full–time
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Job description
About the Job

India (Remote) | Full-Time | Permanent | Luxury Travel & Sports Tourism

Placed by Hotsourced – connecting top South African talent with world-class global companies.

Our client, is a UK-based luxury sports tour operator specialising in premium travel experiences to the world’s most iconic sporting events. From the Super Bowl and Formula 1 to international cricket tours, Ryder Cup experiences and prestigious horse racing festivals, they create unforgettable journeys for discerning travellers and corporate clients alike.

As the business grows internationally, they are seeking a commercially driven Sales & Customer Service Executive with proven luxury travel sales experience and a genuine passion for sport. This role is ideal for someone who enjoys building relationships, converting enquiries into bookings, and delivering a premium customer experience from first contact through to post-travel support.

About the Role

We are looking for an energetic, customer-focused sales professional who thrives in a consultative sales environment.

Working remotely from South Africa, you will become a trusted travel advisor to high-net-worth individuals and corporate clients seeking once-in-a-lifetime sporting experiences. Approximately 70% of your role will focus on converting inbound luxury travel enquiries , while the remaining 30% will involve nurturing warm leads and developing new business opportunities .

Success in this role requires strong commercial awareness, exceptional customer service, and a genuine enthusiasm for major sporting events. Clients expect to speak with someone who understands the excitement surrounding ***** sports and can confidently recommend unforgettable travel experiences.

If you enjoy premium sales, relationship building, and combining your passion for travel and sport, this is an outstanding opportunity to join a growing international business.

Responsibilities – What you’ll be doing
• Managing inbound sales enquiries received via telephone, email, WhatsApp, web chat, LinkedIn, and social media.
• Understanding each customer’s travel requirements and recommending suitable luxury sports travel packages.
• Preparing personalised quotations, itineraries, pricing, and travel proposals.
• Following up enquiries to maximise conversion rates and secure bookings.
• Building trusted relationships through knowledgeable, consultative sales conversations.
• Delivering exceptional customer service before, during, and after travel.
• Resolving routine customer enquiries while escalating more complex matters to the UK team when required.
• Following up warm leads and previous enquiries to generate additional sales opportunities.
• Developing relationships with premium clients through email, LinkedIn, and telephone outreach.
• Maintaining accurate customer information using HubSpot CRM and Passport booking systems.
• Updating customer pipelines, bookings, quotations, and follow-up activities.
• Managing multiple customer conversations simultaneously while maintaining outstanding service standards and achieving sales targets.

Requirements – What we’re looking for

We think the right candidate will tick most of the following boxes:

Essential
• Minimum 3–5 years’ experience in travel sales , with a strong track record of converting enquiries into bookings.
• Luxury travel sales experience is a non negotiable , with confidence selling premium travel experiences to discerning clients.
• Strong understanding of flights, accommodation, itineraries, pricing, and travel bookings.
• A genuine passion and knowledge for sport and an interest in major international sporting events.
• Excellent consultative sales and relationship-building skills.
• Outstanding verbal and written English communication skills.
• Professional telephone manner with the ability to build rapport quickly.
• Strong organisational skills and the ability to manage multiple enquiries simultaneously.
• Self-motivated and comfortable working independently in a fully remote environment.
• High attention to detail with excellent administrative accuracy.

Desirable
• Experience using HubSpot CRM or similar customer relationship management systems.
• Previous experience within luxury sports travel, leisure travel, hospitality, or premium tourism.
• Experience working with international customers.
• Knowledge of major global sporting events such as Formula 1, NFL, international cricket, golf, tennis, rugby, horse racing, or football.

Work Schedule

As the client is UK-based, you will be required to work the following schedule:
• Wednesday – Friday: 12:00 PM – 9:00 PM (UK hours)
• Saturday – Sunday: 9:00 AM – 6:00 PM (UK hours)
• Monday & Tuesday: Off

Pay & Benefits – What we offer
• Competitive salary.
• Fully remote role based in South Africa.
• Opportunity to work with one of the UK’s leading luxury sports travel companies.
• Exposure to prestigious international sporting events and premium travel experiences.
• Career growth within a rapidly expanding international business.
• Collaborative, supportive, and high-performing team environment.
• Opportunity to build long-term relationships with high-net-worth individuals and corporate clients.
• The chance to combine your passion for luxury travel, sport, and exceptional customer service.

What Success Looks Like
• Customer enquiries receive prompt, knowledgeable, and professional responses.
• Strong enquiry-to-booking conversion rates are consistently achieved.
• Customers receive exceptional service throughout every stage of their journey.
• CRM records remain accurate, complete, and up to date.
• Long-term relationships are developed with both new and existing clients.
• Individual sales targets and performance KPIs are consistently exceeded.
• Every customer interaction reflects ***** Sports Travel’s luxury brand and commitment to outstanding service.

Reality Check

This is a fast-paced, customer-facing sales role where evenings and weekends are the busiest trading periods. Success requires commercial drive, responsiveness, resilience, and the ability to manage multiple conversations across different communication channels.

If you’re passionate about luxury travel , excited by world-class sporting events , and have a proven ability to convert premium travel enquiries into bookings while delivering exceptional customer experiences, this is your opportunity to join an ambitious international business at an exciting stage of growth.