Sales Consultant- job post Volvo Cars Markham

Full job description
Position Overview: Sales Consultants are responsible for the sale and lease/finance of New or Pre-Owned vehicles to existing or new Customers. They are expected to meet both sales quota and gross profit targets on a consistent basis. Sales Consultants must also meet or exceed CSI (customer Satisfaction) objectives.

Core Accountabilities

· Establish and nurture Customer relationships for the purpose of selling New or Pre-Owned vehicles.

· Handle incoming sales traffic (on telephone, internet and in person).

· Qualify all prospects.

· Arrange trade-in appraisals through the Pre-Owned Sales Manager.

· Liaise between prospect and Sales Management during negotiations.

· Turn over all Sales Customers to the Finance Office.

· Arrange New and Pre-Owned deliveries through Sales Management and Finance Office.

· Actively prospect new Customers on a continuous basis.

· Follow up with past deliveries ensuring the Customers’ expectations have been met and satisfied.

· Attend and participate in weekly Sales meetings.

· Research and study product changes.

· Review the previous month’s performance vs. objectives, paying attention to individual floor traffic management statistics.

· Familiarize yourself with all Manufacturer’s Sales, Lease and Finance Programs.

· Keep apprised of competitive products.

· Make annual, lease maturity contact calls with existing client base.