Sales Administrator and Receptionist- job post RIC Power Corp.

Full job description
About RIC Power Corp

RIC Power Corp. designs and manufactures medium-voltage switchgear solutions for utilities, industrial facilities, and infrastructure projects where safety, reliability, and performance are critical. Our focus is on delivering engineered-to-order systems, including metal-enclosed, metal-clad, and arc-resistant switchgear, tailored to the unique requirements of each application.

Position Summary

We are looking for a proactive and versatile professional to fill this hybrid role combining Sales Administration and Front Desk Reception. The successful candidate will be a key point of contact for customers, suppliers, and visitors while providing critical operational support to the sales team. This position requires a polished communicator with strong technical skills and the ability to seamlessly transition between administrative and customer-facing responsibilities.

Key Responsibilities

Front Desk & Reception

Serve as the first point of contact — welcoming customers, suppliers, and visitors with professionalism and warmth
Manage incoming calls, emails, and inquiries, directing them to the appropriate team members
Coordinate and prepare shop tours for prospective customers, suppliers, and stakeholders
Maintain a clean, organized, and presentable reception and common areas at all times
Manage visitor sign-in procedures, issue access badges, and ensure building security protocols are followed
Receive and distribute mail, packages, and deliveries
Coordinate meeting room bookings and prepare meeting spaces as required
Provide general administrative support including printing, scanning, and filing
Sales Administration

Manage and maintain the Salesforce CRM platform — including data entry, record updates, pipeline tracking, and user support
Generate and distribute sales reports, dashboards, and performance metrics using Microsoft Power BI
Prepare sales documentation, proposals, quotes, and presentations using the full Microsoft 365 suite (Word, Excel, PowerPoint, Outlook, Teams)
Track and coordinate sales activities, follow-ups, and customer communications to support the sales team
Assist with order processing, customer account management, and coordination with internal departments
Monitor and maintain data integrity within Salesforce, identifying and resolving inconsistencies
Support the onboarding of new sales team members on CRM tools and reporting processes
Assist with the preparation of sales meeting agendas, minutes, and action item tracking
Qualifications & Requirements (Required)

2+ years of experience in an administrative, reception, or sales support role
Proficiency with Salesforce CRM — data management, reporting, and pipeline maintenance
Experience with Microsoft Power BI or comparable business intelligence/reporting tools
Advanced proficiency across the Microsoft 365 suite: Word, Excel, PowerPoint, Outlook, and Teams
Exceptional interpersonal and communication skills — both written and verbal
Professional presentation with a customer-first attitude
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy in all tasks
Preferred

Experience in a manufacturing, wholesale, or B2B environment
Salesforce Administrator certification or equivalent training
Familiarity with Power Automate or other workflow automation tools
Post-secondary education in Business Administration or a related field
Benefits:

Health Spending Account
Tuition Reimbursement
Paid time-off