Sales Account Manager - BPO/ EoR

As a Sales Account Manager - EoR/ BPO at Swivelt you will play a pivotal role in driving the growth and success of our services and product-based company. You will be responsible for managing key client accounts, fostering strong relationships, and maximizing sales opportunities. Your strategic mindset, exceptional communication skills, and ability to understand client needs will contribute to the achievement of our sales targets and overall business objectives.

In this role you are responsible for achieving quarterly and annual goals by building direct relationships with existing and new contacts within your in your client accounts to maintain/expand existing projects and identify and close new opportunities.

This role is ideal for ambitious Salespersons who enjoy selling, are achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with clients and internal stakeholders. The ideal candidate is success-driven, fast-paced, and works well in a diverse team and enjoys a dynamic and changing environment.

Responsibilities:

Cold call, develop and maintain strong, long-lasting relationships with assigned client accounts
Act as the main point of contact for clients, addressing inquiries, concerns, and timely solutions
Understand client business objectives and align our products to meet their needs
Meet or exceed sales targets by identifying and pursuing new sales opportunities
Execute on lead generation & campaigns to grow client accounts
Uses telephone & other IT tools to Interface with customers to present value proposition
Negotiate and close deals, ensuring favorable terms for both the client and the company
Conduct account analysis to identify growth opportunities and potential challenges
Develop and execute account plans for expanding business within each client account
Provide insights and feedback to internal teams to enhance offerings and address customer needs
Gain a deep products & services understanding to articulate value, features, benefits, and advantages
Educate clients on offerings, demonstrating how we can address specific business needs
Position our products & services to match client requirements and industry trends
Maintain accurate and up-to-date records of activities, interactions, and progress in iCRM
Present reports & analyses to provide insights into performance, trends, and opportunities
Coordinate with service delivery teams for deployment and ongoing delivery of projects
Communicate with internal teams to relay client feedback, market trends, and competitive insights
Collaborate with internal teams, customer support, and product development to create and implement effective strategies and initiatives to improve customer experiences
Requirements

Bachelor’s degree in business administration, Marketing, or a related field
7 years of B2B account management in BPO/ EoR and/or SaaS industry
Track record of handling end to end sales, meeting or exceeding sales targets & driving revenue growth
Must be a self-starter with excellent communication skills
Works independently & proactively to avoid & resolve issues
Ability to penetrate accounts and interact at any level within an organization
Able to communicate and build relationships with c-level executives
Team player, flexible, adaptable to change with strong interpersonal skills
Excellent communication, negotiation, presentation, and closing
Strategic, able to analyze data & identify opportunities for account expansion
Proficiency in CRM software and Microsoft Office Suite.
Self-motivated, results-driven, and customer-focused attitude
Job Types: Full-time, Permanent

Pay: Up to ₹148,000.00 per month

Benefits:

Provident Fund
Work from home
Application Question(s):

What is your last drawn monthly gross salary in INR?
What is your expected monthly gross salary in INR?
How long is your notice period?
Experience:

EoR/ BPO sales: 5 years (Required)