ROOM CHECKER – HOUSEKEEPING

Summary

Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us:

Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones
Complimentary duty meals whilst on shift
Discounted food beverage and park club health day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role:

As the Room Checker in Housekeeping, you will be responsible for ensuring the smooth and efficient running of the department through supervising and training new and current associates, whilst ensuring adherence to the standards required by the department and Hotel.

Working amongst a team of 60, you will support the Housekeeping Manager in the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Some of the responsibilities include:

Respond to all guest requests for items to be delivered to our rooms
To record any VIPs’ activities, problem areas or follow-up work in the daily diary or logbook.
Ensuring that all Lost Property is properly recorded and assist in located property reported to be lost.
Confident use of the department’s computer and software systems.
Creating reports, lists and logs as required.
Maintaining a record of cleaning schedule i.e. window cleaning, carpet shampooing, marble waxing, brass polishing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning, and general room cleaning.
Conducting monthly inventory checks on all operating equipment and supplies.
Report lost and damaged items following the proper procedures.
To maintain a daily record of spa cleaning in rooms
Greet all guest with whom you come into contact with and assist them with any special requests they may have
Qualifications

Previous Housekeeping experience within a hotel environment (four or five star hotel experience is preferred) or similar fast-paced, cleaning services environment
Excellent organisational skills with the ability to multi-task
Good interpersonal and communication skills with proficiency in the English language
The ability to perform effectively with minimal supervision in a fast-paced environment
Superior customer service skills with the ability to act consistently with clear ethics and values in accordance to confidentially
The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed. Read more