Retention Consultant

Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day – to build futures and protect what matters – for our customers, our communities and each other. And you’ll be supported to grow your own future further too, backed by a culture of continuous improvement, empowerment, and flexibility.

We have full-time permanent & part time permanent opportunities arise to join our Online Channels and Retention team as a Customer Service Retention Consultant based in Wellington. In this role you will be empowered to provide solutions that ensure an outstanding service experience.

Flexible working hours anywhere between 10am-8pm Monday to Thursday & Friday’s 10am-6pm.

The purpose of the role is to service customers by seeking to understand and fulfil their needs, providing brilliant customer experiences, and leveraging every opportunity to promote our products and services. And to proactively retain customers by seeking to understand and fulfil their needs, providing brilliant customer experiences, and leveraging every opportunity to promote our products and services. This role will primarily be outbound calling; however support of inbound retention calls will also be required.