Retail Service Specialist

Job highlights
Identified by Google from the original job post
Qualifications
Strong communication skills
Ability to obtain RSS Certification
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Benefits
Compensation Pay Range
$15.+6 - $22.00
Total Compensation Package
Competitive Wages Paid Time Off
Stock Purchase Plan 401k with Employer Contributions Starting Day One
Medical, Dental, Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Responsibilities
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations
This position will also assume shift management responsibilities in the absence of Assistant or Store Manager
Lead store team members in providing excellent customer service to retail and professional customers
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area
All other duties as assigned
Job description
Compensation Pay Range

$15.+6 - $22.00

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Essential Job Functions

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package
• Competitive Wages Paid Time Off
• Stock Purchase Plan 401k with Employer Contributions Starting Day One
• Medical, Dental, Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

To learn more about O’Reilly, our culture, and benefits visit https://orly.cc/Benefits

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Read more