Verified Job
Retail / Counter Sales
Retail Sales & Customer Experience Executive- job post Ajay Goel Textiles Private Limited (Harya
Retail / Counter Sales
#789443
Remote / WFH
Ajay Goel Textiles Private Limited (Haryana) Kalkaji Devi, Delhi
Job Description
Full job description
Sales & Customer Experience
Welcome and assist walk-in customers professionally.
Understand customer requirements and recommend suitable fabrics based on design, occasion, garment type, budget and application.
Build strong relationships with designers, boutiques, garment manufacturers and repeat customers.
Upsell and cross-sell products to maximise customer satisfaction and sales.
Achieve monthly sales targets while maintaining excellent customer service.
Handle premium and high-value customers with confidence and professionalism.
Customer Relationship & Order Management
Handle customer enquiries via phone, WhatsApp and email.
Prepare quotations and convert enquiries into confirmed orders.
Process Sales Orders, invoices and customer records using Odoo ERP.
Coordinate with warehouse, accounts and dispatch teams for timely order fulfilment.
Keep customers informed regarding order status and deliveries.
Resolve customer complaints quickly and professionally.
Store Operations
Ensure merchandise is well displayed and organised.
Assist with inventory management, stock counting and stock replenishment.
Maintain accurate billing and documentation.
Support visual merchandising and showroom presentation.
Help maintain store discipline, cleanliness and operational excellence.
Leadership & Team Support
Guide and support junior sales staff.
Train new team members on products, customer service and sales processes.
Take ownership of customer satisfaction and daily store operations.
Contribute ideas to improve sales, customer experience and operational efficiency.
Nice-to-Haves
Experience with Odoo ERP or any retail ERP.
Experience using POS software.
Advanced MS Excel skills.
Knowledge of fashion trends and garment construction.
Understanding of different fabrics, weaves and textile applications.
Visual merchandising experience.
Experience training or mentoring retail teams.
Social media or WhatsApp Business customer engagement experience.
Existing network of designers, boutiques or fashion professionals.
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Paid sick time
Provident Fund
Work Location: In person
Sales & Customer Experience
Welcome and assist walk-in customers professionally.
Understand customer requirements and recommend suitable fabrics based on design, occasion, garment type, budget and application.
Build strong relationships with designers, boutiques, garment manufacturers and repeat customers.
Upsell and cross-sell products to maximise customer satisfaction and sales.
Achieve monthly sales targets while maintaining excellent customer service.
Handle premium and high-value customers with confidence and professionalism.
Customer Relationship & Order Management
Handle customer enquiries via phone, WhatsApp and email.
Prepare quotations and convert enquiries into confirmed orders.
Process Sales Orders, invoices and customer records using Odoo ERP.
Coordinate with warehouse, accounts and dispatch teams for timely order fulfilment.
Keep customers informed regarding order status and deliveries.
Resolve customer complaints quickly and professionally.
Store Operations
Ensure merchandise is well displayed and organised.
Assist with inventory management, stock counting and stock replenishment.
Maintain accurate billing and documentation.
Support visual merchandising and showroom presentation.
Help maintain store discipline, cleanliness and operational excellence.
Leadership & Team Support
Guide and support junior sales staff.
Train new team members on products, customer service and sales processes.
Take ownership of customer satisfaction and daily store operations.
Contribute ideas to improve sales, customer experience and operational efficiency.
Nice-to-Haves
Experience with Odoo ERP or any retail ERP.
Experience using POS software.
Advanced MS Excel skills.
Knowledge of fashion trends and garment construction.
Understanding of different fabrics, weaves and textile applications.
Visual merchandising experience.
Experience training or mentoring retail teams.
Social media or WhatsApp Business customer engagement experience.
Existing network of designers, boutiques or fashion professionals.
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Paid sick time
Provident Fund
Work Location: In person
