Verified Job
Retail / Counter Sales
Retail Receptionist
Retail / Counter Sales
#776145
Remote / WFH
Bhimji sarees pvt. ltd.
Job Description
The Retail Receptionist serves as the primary face of the Nargis store, delivering an exceptionally warm welcome to incoming clients, managing billing transactions, maintaining daily office/store administration, and ensuring seamless customer order deliveries.
Key Responsibilities1. Front Desk & Customer Service
Warm Welcome: Greeting all arriving customers, guiding them to appropriate departments (e.g., bridal wear, sarees, unstitched suits), and answering general inquiries.
Customer Feedback Collection: Gathering verbal and written feedback, reviewing customer experiences, and relaying comments/complaints directly to store management.
Inbound Calls & Appointments: Managing incoming phone calls, booking client consultations, and providing basic information on stock availability.
2. Sales Billing & POS Operations
Invoice Generation: Generating accurate retail bills and tax invoices using the store’s Point of Sale (POS) billing software.
Discounts & Offers: Applying authorized discounts, promotional codes, or seasonal vouchers accurately during checkout.
Return & Exchange Handling: Processing returns, credit notes, and product exchanges in accordance with store policies.
3. Cash Handling & Financial Accuracy
Payment Processing: Accepting multiple forms of payment including cash, credit/debit cards, UPI, and digital wallets.
Daily Cash Reconciliations: Balancing cash drawers at the beginning and end of each shift, verifying physical cash against POS settlement reports.
Daily Cash Handover: Safe handling and deposit of daily cash proceeds to the store cashier/manager with zero discrepancies.
4. Order Delivery & Tailoring Tracking
Order Intake: Logging custom orders, alterations, and custom stitching requests accurately.
Status Tracking: Communicating regularly with tailors, artisans, and vendors to ensure orders are completed on schedule.
Customer Handover: Managing final customer pickups, conducting pre-delivery inspections, and arranging local home deliveries/couriers when required.
5. Administrative & Daily Operations
Opening & Closing Routines: Ensuring the reception desk is clean, presentable, and supplied with billing stationary and packaging materials before opening.
Daily Log Maintenance: Maintaining daily visitor logbooks, client contact sheets, and delivery receipts.
Cross-Department Coordination: Working closely with floor sales staff, warehouse teams, and management to maintain standard operational procedures.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
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Key Responsibilities1. Front Desk & Customer Service
Warm Welcome: Greeting all arriving customers, guiding them to appropriate departments (e.g., bridal wear, sarees, unstitched suits), and answering general inquiries.
Customer Feedback Collection: Gathering verbal and written feedback, reviewing customer experiences, and relaying comments/complaints directly to store management.
Inbound Calls & Appointments: Managing incoming phone calls, booking client consultations, and providing basic information on stock availability.
2. Sales Billing & POS Operations
Invoice Generation: Generating accurate retail bills and tax invoices using the store’s Point of Sale (POS) billing software.
Discounts & Offers: Applying authorized discounts, promotional codes, or seasonal vouchers accurately during checkout.
Return & Exchange Handling: Processing returns, credit notes, and product exchanges in accordance with store policies.
3. Cash Handling & Financial Accuracy
Payment Processing: Accepting multiple forms of payment including cash, credit/debit cards, UPI, and digital wallets.
Daily Cash Reconciliations: Balancing cash drawers at the beginning and end of each shift, verifying physical cash against POS settlement reports.
Daily Cash Handover: Safe handling and deposit of daily cash proceeds to the store cashier/manager with zero discrepancies.
4. Order Delivery & Tailoring Tracking
Order Intake: Logging custom orders, alterations, and custom stitching requests accurately.
Status Tracking: Communicating regularly with tailors, artisans, and vendors to ensure orders are completed on schedule.
Customer Handover: Managing final customer pickups, conducting pre-delivery inspections, and arranging local home deliveries/couriers when required.
5. Administrative & Daily Operations
Opening & Closing Routines: Ensuring the reception desk is clean, presentable, and supplied with billing stationary and packaging materials before opening.
Daily Log Maintenance: Maintaining daily visitor logbooks, client contact sheets, and delivery receipts.
Cross-Department Coordination: Working closely with floor sales staff, warehouse teams, and management to maintain standard operational procedures.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
Show less
