Resort Houseperson
Job Description
Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across * seperate blocks, and tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Job Description
What you'll be doing:
Complete a daily Houseperson checklist and respond to guest requests
Ensure that all areas of the resort are maintained and cleaned to a high standard
Communicate with clarity and care, with guests and your team
Work collaboratively with all teams and departments
Keep a well-stocked inventory of all amenities and housekeeping equipment
Work together with housekeeping and front office to ensure all requests are fulfilled
Maintain a high standard of cleanliness in all guest rooms and housekeeping areas
Qualifications
What you will bring to the role:
High-energy and efficiency at completing a housekeeping tasks
Experience as a house-person or housekeeper with inventory responsibilities
Availability across all days of the week between 8am - 9pm
Able to safely drive a golf buggy vehicle (highly regarded, training will be provided)
Good Communication skills
A positive teamwork mindset
Physical fitness is essential & Able to comfortably lift 10kg
Exceptional attention to detail & organisation skills
Commitment to delivering heartfelt hospitality experiences to guests
Additional Information
What is in it for you?
Join a beautiful resort nestled beside a golf course, near the Gold Coast hinterland, with a welcoming culture.
Complimentary lunch each day, produced by our resort chefs
Free on-site car parking
Generous Discounts on accommodation and dining across Accor Hotels globally
Family & Friends Discounts on accommodation, services and events
Complimentary resort night stay or dining voucher on your annual anniversary
Represent a resort centered around wellbeing, local connection and authenticity
If you are ready to take the next step in your career, apply today.
Our commitment to Diversity & Inclusion:
We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.
