Reservations Manager - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

To help orchestrate unforgettable stays for our guests, we’re now looking for a Reservations Manager, to lead our reservations department and ensure each guest’s journey begins on the right note. Reporting into the Director of Sales Marketing, you’ll optimise room bookings to achieve revenue targets and coordinate with various departments to maintain the highest level of guest satisfaction throughout.

A little taste of your day-to-day

Every day is different, but as part of our team, you will:

Maintain a set of core operational standards that are followed through each day, e.g. Rooms on the Books, daily review of ‘close-outs’, daily management of all reservations systems.
Ensure that all reservations are 100% accurate and are always completed in line with brand standards.
Work towards achieving budgeted occupancy and ADR.
Proactively manage all market segments to maximise room yield and exceed budget sales.
Ensure effective selling strategies, rate management and monitoring of competitor performance to maximise room revenue.
Assist with the weekly forecasting and annual budget submissions.
Be knowledgeable of the hotel and group’s facilities to maximise all sales opportunities.
Be handling all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction.
Ensure that all information regarding a guest that may improve the quality of their stay is passed onto appropriate departments.
Work closely and successfully with Sales, Marketing, Conferencing, Rooms, Revenue and Finance.
Coach, lead, train and mentor the reservations team.
What we need from you

A minimum of 5 years’ experience in hotel reservations team, with at least 2 years at managerial role.
Strong leadership, training, coaching and communication skills to develop and inspire a high-performing team
Excellent communication and problem-solving abilities to foster collaboration across departments and guests
Ability to remain calm under pressure and adapt to a dynamic hospitality environment
Multi-tasking abilities and attention to details
Effective time management, well-organized and structured
Proficiency in Microsoft Office Word, Excel, PowerPoint
Experience in Opera and Concerto preferred
Fluent in the English language
Impeccable grooming standards and good personal hygiene
Full working rights in Australia without restrictions
What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Read more