Reservations Coordinator (Groups)

At Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across globally loved brands. Join us at Accor, where life pulses with passion!

This position is based at Accor’s flagship Canberra property — Novotel Canberra, a 286‑room hotel in the heart of the city, directly opposite the light rail. With eight versatile conferencing and event spaces, the hotel hosts corporate groups, leisure travellers and sporting teams, making every day dynamic and engaging.

As part of the Novotel Canberra team, you’ll enjoy a range of benefits, including:
✨ Accor Global Discounts on hotel stays and dining for you, your friends and family
Complimentary dry cleaning for work attire
Complimentary barista‑made coffee
Career growth opportunities across Accor’s national and international network
A supportive, people‑focused team environment where development is a priority

Job Description

We are seeking a Reservations Coordinator with a strong focus on groups to join our Reservations team on a full‑time basis. Reporting to the Reservations Manager, this role is responsible for managing group accommodation enquiries and bookings, ensuring accuracy, maximising revenue and delivering a seamless guest experience from enquiry through arrival.

You will work closely with Sales, Conference & Events, Front Office and Revenue teams to support the successful delivery of group business, including conferences, sporting teams and corporate stays.

In this role, you will be responsible for:

Managing group accommodation enquiries, quotes and bookings
Entering, updating and maintaining reservations accurately in the system
Coordinating group rooming lists, contracts and billing instructions
Liaising with Sales, Conference & Events and operational teams to ensure smooth group delivery
Monitoring group room blocks, cut‑off dates and rooming list deadlines
Establishing and maintaining strong relationships with inbound and group business clients, ensuring high service standards, repeat business and long‑term partnerships
Conducting follow‑up and analysis of pending and lost group business to identify trends, improve conversion rates and support future sales strategies
Supporting revenue optimisation through accurate rate loading and inventory management
Responding to guest and client enquiries in a professional and timely manner
Assisting with individual reservations and general reservations tasks as required
This role is ideal for someone who is personable, detail‑focused and enjoys coordinating multiple stakeholders in a busy hotel environment.


Qualifications

We’re looking for someone with:

Previous experience in hotel reservations or front office roles
Experience handling group reservations or conference‑related bookings (highly regarded)
Strong organisational skills and high attention to detail
Confidence using hotel property management and reservations systems
Previous experience using Opera will be an advantage
Clear communication skills and a collaborative working style
Ability to manage deadlines and competing priorities
A service‑focused mindset and genuine interest in hospitality

Additional Information

Looking to grow your career and support successful group and event stays at Novotel Canberra? Click Apply Now! We welcome applications from candidates of all backgrounds.