Reservation Manager

Company Overview

Neuraleap Technologies Group is a leading player in the technology solutions sector, providing innovative services and exceptional support for our clients. Our mission is to harness the power of technology to improve business processes and maximize efficiency. We are committed to fostering a culture of collaboration, integrity, and excellence, ensuring that our team members thrive in a dynamic and supportive environment. As we continue to expand, we are looking for motivated individuals to join our on-site team in India.

Role Responsibilities
• Manage the daily operations of the reservations department.
• Ensure high levels of customer satisfaction through excellent service.
• Develop and implement efficient booking procedures.
• Monitor inventory levels and manage allocation of rooms/tickets.
• Train, supervise, and mentor reservations staff.
• Handle customer inquiries and complaints professionally.
• Analyze booking data to optimize sales strategies.
• Maintain accurate records of bookings and client details.
• Collaborate with sales and marketing teams to promote services.
• Prepare weekly and monthly reports on reservation activities.
• Oversee budget management for the reservations department.
• Implement effective strategies for improving reservation processes.
• Coordinate with other departments to ensure seamless operations.
• Stay updated on industry trends and competitor pricing.
• Participate in team meetings and contribute to decision-making.

Qualifications
• Bachelor's degree in Hospitality Management or related field.
• Minimum of 3 years experience in a similar role.Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficient in reservation software and Microsoft Office.
• Ability to analyze data and market trends.
• Knowledge of budgeting and financial reporting.
• Exceptional customer service skills.
• Organizational skills and attention to detail.
• Strong problem-solving abilities.
• Experience in managing a team effectively.
• Capacity to work under pressure and meet deadlines.
• Familiarity with sales strategies and techniques.
• Able to adapt to new technologies quickly.
• Commitment to maintaining high service standards.
• Willingness to learn and improve workflows continuously.

Skills: bookings,customer,financial reporting,team management,microsoft office,problem solving,management,scheduling management,sales,technical proficiency,sales strategies,budgeting,attention to detail,organizational skills,data analysis,reservation software,communication skills,managing reservations,team leadership,customer service Read more