Remote Technical Support Expert

Job Overview
We are searching for a seasoned Technical Support Professional to join our team as a Product Service Engineer at HCLSoftware. This role demands exceptional technical prowess and an impressive problem-solving ability to deliver top-notch customer support.

Key Job Responsibilities
Diagnose and resolve customer complaints efficiently, maintaining a high level of professionalism and courtesy throughout the process.
Partner with other support teams to identify and solve critical issues, promoting seamless collaboration and open communication.
Requirements
To excel in this position, you should possess:

A Bachelor's degree in Computer Science, IT, or a related field, showcasing your depth of technical knowledge.
An exceptional ability to build rapport with clients, leveraging your interpersonal skills to ensure customer satisfaction.
Substantial experience in application security, cloud computing, and multiple operating systems, shell scripting, SQL, and database management.
Superior communication skills, both written and verbal, allowing you to effectively interact with diverse teams.
PREFERRED QUALIFICATIONS
We also value candidates with:

A Master's degree in IT, reinforcing their technical abilities.
Previous experience in handling customer inquiries and providing internal or external support services, highlighting their capacity for delivering top-class assistance.
About HCLSoftware
HCLSoftware is committed to providing cutting-edge technical support for its products on a global scale. Our collaborative work environment encourages innovation, teamwork, and outstanding customer service. Read more