Remote Client Support Specialist

Cult.fit


Remote Client Support Specialist
Cult.fit • Mumbai, Maharashtra • via GrabJobs
10 hours ago
₹32,3+5–₹52,330 a month
Full–time
Apply directly on GrabJobs
Job description
Job Description:

As a Remote Client Support Specialist at Cult.fit, you will be responsible for providing exceptional customer service and support to clients from a remote location in Kolkata, West Bengal, IN. You will work closely with clients to address their inquiries, troubleshoot issues, and ensure a seamless experience with our services.

Responsibilities:
1. Respond to client inquiries via phone, email, and chat in a timely and professional manner.
2. Troubleshoot and resolve client issues with patience and empathy.
3. Provide product information, guidance, and support to clients.
4. Maintain accurate records of client interactions and transactions.
5. Collaborate with internal teams to escalate and resolve complex client issues.
6. Proactively identify opportunities to improve client satisfaction and retention.
7. Keep up-to-date with product knowledge and training materials.
8. Adhere to company policies and procedures for client support.

Requirements:
1. Confident and hardworking attitude to effectively engage with clients.
2. Excellent communication and presentation skills.
3. Ability to work independently and collaboratively in a fast-paced environment.
4. Strong problem-solving skills and attention to detail.
5. Prior experience in customer service or client support is a plus but not required.
6. Bachelor's degree in a related field is preferred.

Benefits:
- Travel and spending expenses
- Disability insurance
- Paid sick leave
- Opportunities for career growth and development

Working Environment:
At Cult.fit, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have access to cutting-edge tools and resources to excel in your role as a Remote Client Support Specialist.

Deadline to Apply:
Please submit your application by August 23, 2024.

Equal Opportunity Statement:
Cult.fit is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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