Relief/Bank Homeless Welfare Officer- YMCA Wirral

Hours : Flexible as required.
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. As a Relief/Bank Homeless Welfare Officer, you’ll step in as needed to provide compassionate support to those facing some of life’s toughest challenges. Whether covering shifts across our main hostel or supported living accommodation or offering emergency assistance, you’ll play a vital role in helping individuals take steps towards a brighter future—securing permanent housing, accessing health services, or regaining confidence and independence.

What You’ll Be Doing

Providing on-call support when needed, ensuring consistency in care.
Supporting people through the highs and lows, offering understanding and encouragement.
Helping individuals develop life skills—budgeting, job searches, tenancy management, and more.
Connecting residents with essential services, professionals, and community networks.
Creating a positive and welcoming environment where people feel safe and valued.
Inspiring change and making a lasting difference in people’s lives.
What We’re Looking For

A kind heart and a strong sense of empathy.
Great communication skills to support and encourage others.
Ability to adapt to different settings and work flexibly, sometimes on short notice.
A calm and measured approach to handling challenging situations.
Experience working with vulnerable groups is helpful but not essential—training is provided. Read more