JOB ROLE : · Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. · Speed and efficiency of service given · Sales targets for banks and investment products. · Going beyond the professional need of the customer by providing other products. Enhancement of customer value · Cross-sale of asset products · Back-up to relationship managers holding HNI relationship · Customer acquisition through referrals JOB REQUIREMENT: · Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew · Thorough understanding of banking · Customer Retention Cost Efficiency Through Process
