Regional IT Manager (APAC)

PURPOSE OF THE JOB

Reporting the Global IT Operations Director, IT Manager (APAC) role is to ensure streamlined operation of the IT Department within the APAC region and sites in alignment with global and local business objectives. The successful candidate will plan, coordinate, direct, and design IT-related activities for the APAC region as well as provide administrative direction and support for daily operational activities. The IT Manager (APAC) will work closely with decision makers in other departments and Global IT to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the business.

This person will also define and implement IT policies, procedures, and best practices

Responsibilities

KEY ACCOUNTABILITIES：

Lead Regional IT Function day to day management and operational planning, including organization and allocation of resources.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Benchmark, analyse, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of the business strategy.
• Manage financial aspects of the IT Department, including local purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Ensure all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision are correctly implemented and followed within region
• Develop requests for proposal.
• Administer vendor, outsourcer, and consultant contracts and service agreements
• Practice asset management for IT hardware, software, and equipment.
• Manage local IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Operational
• Serve as the DYWIDAG APAC based Regional IT Manager working closely with the business, monitoring systems/infrastructure performance and connectivity, resolving issues as they are identified.
• Manage the purchase, installation, configuration, and testing of PC and server hardware as well as associated software and network maintenance.
• Act as a project manager for small to medium sized IT infrastructure projects
• Ensure appropriate IT support is in place for all DYWIDAG users in the APAC region including disaster recovery procedures.
• Help create and ensure consistency with both local and global wide technology standards.
• Ensure day to day activities for APAC based IT team is planned and managed in line with day to day priorities, balancing project and operational requirements.
• Ensure the Global policies, procedures and standards are followed within region, and audited. Ensure local procedures and work instructions are documented and inline with the Global policies
• Negotiate and manage local 3rd party technology contracts in respect of hardware and software, ensuring that company interests are always protected.
• Ensure DYWIDAG IT resources are skilled to develop, maintain, support, and administer new and developing technology for the business.
• Support business systems teams and working with the Business Systems Director ensure the suite of existing and future proposed global business systems (ERP, CRM, Service Desk, Business Intelligence,) are fully deployed, adopted, supported, and well communicated within your area of responsibility.

Essential Skills, Experience & Languages
• Extensive experience managing large complex international infrastructure and business driven IT projects.
• Preferably have previously worked as an IT Manager within an international business with a strong IT Operational and/or manufacturing background.
• Experience managing staff and teams both directly and in virtual project environments.
• Excellent communication skills at all levels, written and verbal.
• Ability to multi-task and prioritise work in line with day to day requirements.
• Working knowledge of Change Control and Document Management processes.
• Proficient use of Microsoft Office products at expert level.
• Fluent in English & Indian with other languages a bonus.

Desirable Skills, Experience & Languages
• Experience with ERP, CRM, BI and machine integrations, specifically Dynamics NAV / Business Central, SharePoint, Teams, other core Microsoft products such as Azure.

Complexity And Creativity
• Works well with internal teams, managers, and operational staff.
• Works well with external vendors, external support, and service providers.
• A Proven ability to communicate and influence at a senior level.
• Develops rapport and trust with IT team and the business.
• Able to work well under pressure with the ability to deliver.
• Highly innovative and solid problem solver.

Team Leadership
• Ensure team culture and commitment of respect, assistance, honesty and personal ownership.
• Sets a good example for the team.
• Encourage team goals and objectives.
• Ensure communication on a regular basis.
• Engage with your peers in the IT Operational Team ensuring consistency for users.

Travel
• Some ad-hoc Regional and Global travel will be required with this role in offices and manufacturing plants.