Recruiter Submission Template

Responsibilities
The analyst manages incidents, problem resolution, and service requests following ITIL and service management principles
The role supports a broad suite of clinical third-party applications, including Cardiology, Radiology, Lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)
This position requires strong troubleshooting ability, experience identifying root causes, documentation discipline, and the ability to work independently while supporting internal and external users
The analyst participates in an on-call rotation and must maintain high customer service and communication standards
Key ResponsibilitiesApplication SupportProvide Tier 2 and Tier 3 support for clinical third-party applications and back-office systems
Coordinate issue resolution and ensure alignment with established Service Management SLAs
Support SEV1 and SEV2 outages and participate in on-call rotation for 24/7 application support
Document root causes, workarounds, and solutions in call tracking and knowledge databases.Incident, Problem & Service ManagementFollow ITIL processes for incident, request, and problem management
Provide timely updates and communication to stakeholders throughout issue resolution
Identify recurring issues and recommend long-term process and prevention improvements
Collaboration & Stakeholder EngagementWork closely with cross-functional IT groups, clinical teams, and application vendors
Deliver high-quality customer service to clinicians, administrative users, and support staff
Participate in team meetings, knowledge sharing, and improvement discussions
Job description
Application Analyst IILocation: Irving, TX 75039 - Remote Employment Type: Contractor Openings: 1 Duration: 91 Days Education Requirement: Bachelor's Degree (proof REQUIRED at submission) Work Hours: Monday – FridayThe Application Analyst II provides Tier 2 and Tier 3 support for medium-to-high complexity clinical and back-office applications within a large multi-regional healthcare system. The analyst manages incidents, problem resolution, and service requests following ITIL and service management principles. The role supports a broad suite of clinical third-party applications, including Cardiology, Radiology, Lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).

This position requires strong troubleshooting ability, experience identifying root causes, documentation discipline, and the ability to work independently while supporting internal and external users. The analyst participates in an on-call rotation and must maintain high customer service and communication standards.Key ResponsibilitiesApplication SupportProvide Tier 2 and Tier 3 support for clinical third-party applications and back-office systems.Coordinate issue resolution and ensure alignment with established Service Management SLAs.Support SEV1 and SEV2 outages and participate in on-call rotation for 24/7 application support.Document root causes, workarounds, and solutions in call tracking and knowledge databases.Incident, Problem & Service ManagementFollow ITIL processes for incident, request, and problem management.Provide timely updates and communication to stakeholders throughout issue resolution.Identify recurring issues and recommend long-term process and prevention improvements.Collaboration & Stakeholder EngagementWork closely with cross-functional IT groups, clinical teams, and application vendors.Deliver high-quality customer service to clinicians, administrative users, and support staff.Participate in team meetings, knowledge sharing, and improvement discussions.Technical Skills & Tools