Verified Job
Receptionist
Receptionist/Customer Support
Receptionist
#760995
Remote / WFH
Rimports
Job Description
Rimports' Receptionist/Customer Support position provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate associates, flow of correspondence, & other additional clerical duties. Additionally, this role will identify and assess customer needs to achieve satisfaction.
This role will coordinate with the Director of Quality and will report to the VP of Operations.
Essential Functions:
• Assist onsite guests
• Assist executives, the quality department, & the outlet store as necessary
• Answer telephones & direct caller to appropriate associate; Transfer a caller to an associate’s voice mailbox when the associate is unavailable
• Greet & direct visitors to the company, assigning each one a visitor’s badge upon entering the building
• Take & retrieve messages for various personnel
• Provide caller with information such as company address, directions to the company’s location, company fax numbers, company website, & other related information
• Assist with other related clerical duties such as photocopying, faxing, filing & collating
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the best solution to solve the problem; following up to ensure resolution
• Provide timely & accurate information to incoming customer order status & product knowledge requests
• Process customer orders/changes/returns according to established department policies & procedures
• Provide timely feedback to the company regarding service failures or customer concerns
• Build sustainable relationships of trust through open and interactive communication
• Help increase brand awareness through utilization of social media.
• Keep work area clean & uncluttered
• Report all safety concerns to Director immediately
• Perform any other tasks as assigned by Supervisor
Competencies – Knowledge, Skills & Abilities (if applicable):
• Ability to prioritize & multitask
• Excellent communication skills, verbal & written
• Self-motivated, positive attitude, strong work ethic
• Ability to work independently with little or no supervision
• Organized, dependable, excellent at time management
• Ability to analyze & revise operating practices to improve efficiency
• Detail oriented & comfortable working in a fast-paced office environment
Qualifications (Education, Experience, Program knowledge):
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel & Outlook
• Ability to type 60+ WPM
• Previous experience in customer service and office administration
Preferred Qualifications (if applicable):
• Associates degree
Additional Eligibility Requirements:
Must be authorized to work in the U.S. and pass a pre-employment drug test.
Position Type/Expected Hours of Work:
Full-time, non-exempt, 40 hours per week (Monday – Friday 8 – 5 pm).
Benefits (if position is FT 30 hrs.+/week):
• Competitive compensation package
• Medical (company pays 98% employee premium), dental & vision
• Life Insurance/disability
10 paid holidays per year
• Vacation & PTO
• 401K available with 4% match & full vesting
• Employee Discount
• Employee Assistance Program
• Employee Referral Program
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.
Submission Requirements (if applicable):
• Resume
No telephone calls please.
Rimports is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, ****** orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.
This role will coordinate with the Director of Quality and will report to the VP of Operations.
Essential Functions:
• Assist onsite guests
• Assist executives, the quality department, & the outlet store as necessary
• Answer telephones & direct caller to appropriate associate; Transfer a caller to an associate’s voice mailbox when the associate is unavailable
• Greet & direct visitors to the company, assigning each one a visitor’s badge upon entering the building
• Take & retrieve messages for various personnel
• Provide caller with information such as company address, directions to the company’s location, company fax numbers, company website, & other related information
• Assist with other related clerical duties such as photocopying, faxing, filing & collating
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the best solution to solve the problem; following up to ensure resolution
• Provide timely & accurate information to incoming customer order status & product knowledge requests
• Process customer orders/changes/returns according to established department policies & procedures
• Provide timely feedback to the company regarding service failures or customer concerns
• Build sustainable relationships of trust through open and interactive communication
• Help increase brand awareness through utilization of social media.
• Keep work area clean & uncluttered
• Report all safety concerns to Director immediately
• Perform any other tasks as assigned by Supervisor
Competencies – Knowledge, Skills & Abilities (if applicable):
• Ability to prioritize & multitask
• Excellent communication skills, verbal & written
• Self-motivated, positive attitude, strong work ethic
• Ability to work independently with little or no supervision
• Organized, dependable, excellent at time management
• Ability to analyze & revise operating practices to improve efficiency
• Detail oriented & comfortable working in a fast-paced office environment
Qualifications (Education, Experience, Program knowledge):
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel & Outlook
• Ability to type 60+ WPM
• Previous experience in customer service and office administration
Preferred Qualifications (if applicable):
• Associates degree
Additional Eligibility Requirements:
Must be authorized to work in the U.S. and pass a pre-employment drug test.
Position Type/Expected Hours of Work:
Full-time, non-exempt, 40 hours per week (Monday – Friday 8 – 5 pm).
Benefits (if position is FT 30 hrs.+/week):
• Competitive compensation package
• Medical (company pays 98% employee premium), dental & vision
• Life Insurance/disability
10 paid holidays per year
• Vacation & PTO
• 401K available with 4% match & full vesting
• Employee Discount
• Employee Assistance Program
• Employee Referral Program
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.
Submission Requirements (if applicable):
• Resume
No telephone calls please.
Rimports is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, ****** orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.
