Job description
Key Responsibilities
• Welcome and assist clients professionally
• Manage appointments, scheduling, rescheduling, and follow-ups
• Handle phone calls, WhatsApp messages, emails, and customer inquiries
• Maintain client records and appointment systems
• Coordinate with doctors, therapists, dieticians, and clinic staff
• Handle billing, payments, receipts, attendance, and basic admin tasks
• Manage courier handling and office documentation
• Keep the reception area organized and presentable
• Address customer concerns and escalate issues when required
Required Skills
• Good communication and interpersonal skills
• Basic computer knowledge (MS Office, email handling)
• Customer service and multitasking ability
• Professional appearance and positive attitude
• Time management and organizational skills.