Receptionist

An exciting opportunity has arisen for a Receptionist to join our team at SOHO Hotel. Inspired by art deco fused with contemporary comfort for the ultimate urban escape, SOHO is situated alongside Mount Roskill and is just 15 minutes from the CBD.

The 126 rooms and suites are designed with relaxation in mind and feature sumptuous bedding, soothing lighting, and contemporary finishes. SOHO includes extensive dining and spacious conferencing and events facilities, as well as a premium day spa and rooftop bar.

The successful candidate will be experts in guest relations, confident in their communication skills and have the ability and desire to "go the extra mile".

Responsibilities:

Greeting guests with a friendly and welcoming attitude upon arrival.
Checking guests in and out efficiently, processing reservations, and handling payments accurately.
Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.
Handling guest inquiries, requests, and concerns promptly and professionally.
Maintaining an organized and clean reception area.
Collaborating with other hotel departments to coordinate guest services.
Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.
Ensuring the security and confidentiality of guest information.
Handling emergencies and guest issues calmly and effectively.
Assisting with guest luggage and porter duties. Read more