RBB|Branch Operations Mgr

Customer Services Lobby Management at branch Ensure quality customer services are provided at branch Handling Customer Complaints o Manage irate customers if required or escalated o Recording complaints as per the specified process o Resolving all complaints received (self, branch, other units) within the stipulated TATs o Monitor all complaints received and ensure that staff are closing it within TAT Monitoring Welcome desk for overcrowding Branch Operations Reviewing E call back report Review of ST 044 report Review of CH 106 Report Checking Monitoring Key register / Password Handover and Takeover at branch Monitoring of Tatkal kits issued at branch.
Monthly verification of gold packets for Gold Loan.
Approval for processing of Funds Transfer / issuance of Cash Withdrawal Slip in absence of cheque Monitoring Sign in / Sign out report on daily basis Surprise verification of Bulk Stock held at branch / Deliverables held at branch Fortnightly surprise verification of branch ATMs.
Monitoring utility bill payments for the branch.
Monitor and update 1 Core transaction in portal.
Tallying and monitoring of suspense account at branch on daily basis Monitoring activation of dormant account for branch as per process. Read more