Queensway Healthcare Centre - Full Time Patrol Officer

Patrol Officer
Site Description:
Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

Position Details:
Position: Full-Time Patrol Officer
Site: Queensway Healthcare Centre | 150 Sherway Drive
Averaging Agreement : Overtime is Averaging Agreement (AA) after 88 hours
Hours: Continental Afternoons (1400 - 0200)
Payrate: $1+.1+ - $21.5+ / an hour (based on levelling system)
Posting Date: April 28th, 2025
Internal Closing Date: May 2nd, 2025
External Closing Date: May 12th, 2025

Schedule Example:
Week 1 - Afternoons - Mon-Tues, Fri-Sat
Week 2 - Afternoons - Sun, Wed-Thu
Week 3 - Afternoons - Mon-Tues, Fri-Sat
Week 4 - Afternoons - Sun, Wed-Thu

Key Responsibilities:
Patrol Hospital Grounds: Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.
Monitor Surveillance Systems: Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.
Access Control: Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.
Respond to Emergencies: Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.
Provide Customer Service: Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.
Conflict Resolution: De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.
Report Writing: Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.
Collaboration with Hospital Staff: Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.
Enforce Hospital Policies: Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards

Prerequisites:
Valid Security License for the province of Ontario
Valid First Aid CPR - Level C (from a WSIB-approved vendor)
Covid Vaccine two doses
Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test
English (oral and written) fluency is a must
Previous experience in security, law enforcement, or a related field preferred.
Diploma in Justice studies/police foundations is considered an asset.
Vulnerable Sector Check - to be completed upon hire
Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability
Authorized to legally work in Canada
If you don’t have immunization record, click on the link below to know how to get it:
https://paladinsecurity.com/wp-content/uploads/2023/07/How-to-get-immunization-records-Paladin.pdf

Click on the link below to download Paladin Immunization form. Please be advised that this form must be completed and signed by a Doctor in Ontario:
https://paladinsecurity.com/wp-content/uploads/2023/07/Immunization-Record-Ontario-Paladin.pdf

Why choose Paladin?
Opportunities for training and professional development.
Competitive salary and benefits package.
Free Uniforms
Security license reimbursement
Dry cleaning hemming/tailoring allowance
Paid vacation sick days
Additional perks
“If you’re excited about the opportunity to work with Paladin Security but don’t meet every single qualification listed, don’t let that stop you from applying. You may be the ideal candidate for this role or another within our organization. We’re always looking for great talent to join our team and contribute their unique strengths.”

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
We truly believe that where you work matters!
If you want to love going to work every day because of the amazing work environment, we have an award-winning Corporate Culture (not to mention that we have an amazing, fun group of employees working for us). Check it out here: https://paladinsecurity.com/about-us/our-culture/
At Paladin, you will find a supportive, fast-paced, team environment within a dynamic industry offering unwavering attention to quality while providing our candidates and employees with an award-winning culture. We trust in your ability and give you the tools, support, and resources to thrive at your job. Come work in a fast-paced environment with great people who value your input, take ownership of their work, and produce great results.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview. Read more