Quality Assurance Partner SA

Location
Greater Adelaide SA
 
Full job description
Conduct centre visits to assess compliance and quality standards.
Lead fact-finding and reporting on critical incidents or complaints.
Build capability through coaching, resources, and best practice sharing.

ABOUT US

Guardian Childcare Education is one of the most respected quality providers of early learning across Australia. With an innovative private equity owner, we are driven by a bold vision for growth. With a national footprint of 180 centres and a strong pipeline of new centres, we combine the scale of a major brand with the agility of a dynamic, purpose lead organisation. Guardian offers the rare opportunity to shape a brand with real impact—where innovation, creativity, and commercial strategy go hand in hand. Join a business where your ideas can fuel an amazing customer experience and accelerate your career in a values-driven environment.

What the role involves:

1. Compliance and Quality Verification
Description: Verify compliance and quality standards against the NQF and our organisational standards (e.g., National Quality Standard, Education and Care Services National Regulations, Guardian Centre Presentations and Resource Workbook etc).
Key Tasks:
Conduct both scheduled and unscheduled centre visits (full or partial quality assessments)
Conduct comprehensive reviews of documentation, practices, and physical environments, and compile findings into a digital quality assurance report to support rating determinations and guide targeted improvement planning
Identify key strengths, areas of non-compliance, and quality indicators during centre visits, and provide actionable recommendations for improvement and prioritisation
Clearly communicate emerging trends and findings to all relevant stakeholders, including Centre Managers, Regional Managers, and Portfolio Managers.
2. Fact Finding
Description: Undertake fact-finding processes related to child harm complaints, or incidents where the allegations relate to a Centre Manager or where the Centre Manager Role is currently vacant
Key Tasks:
Interview team members and relevant stakeholders
Collect and analyse evidence to support next steps
Write clear, evidence-based reports using Guardian templates and guidelines
3. Capability Building and Compliance Knowledge
Description: Support teams in understanding and meeting compliance and quality expectations by identifying gaps and delivering targeted guidance and education
Key Tasks:
Communicate findings in a constructive, strength-based manner
Facilitate workshops, webinars, or other forms of support to build network capability
Develop and share best practice examples and educational materials
Provide improvement feedback on policy and all associated processes, tools, and resources to improve quality
4. Collaboration and Team Engagement
Description: Effectively contribute to both national and state-level quality and compliance objectives through strong collaboration, communication, and alignment with cross-functional teams
Collaborate effectively as part of the national Quality Assurance and Quality and Curriculum Team to ensure consistent application of standards, contribute to continuous improvement initiatives, and share insights across our national network
Actively engage with the state-based network team to align quality assurance practices with local operational needs, support implementation and embedding of improvement initiatives and contribute to state improvement strategies.
Required Early Childhood Experience Qualifications:

ACECQA approved qualification in Early Childhood Education and Care (Diploma or higher)
A minimum of 5 years working in the Australian Early Childhood Sector in a Centre Leadership Position
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